[Freeswitch-users] Call duration > 0 while hangup cause is not NORMAL_CLEARING

[Muhammad Naseer Bhatti]

I don't have the SIP traces right now, but I see causes like MEDIA_TIMEOUT,
*DESTINATION_OUT_OF_ORDER* , *NORMAL_UNSPECIFIED* , *NETWORK_OUT_OF_ORDER*
and *RECOVERY_ON_TIMER_EXPIRE*  and the calls were still good. We are not
talking about a few, they were around 50K + calls for such reasons in 24
hours. I'll try to capture SIP for any new calls. Was just curious what's
going on.

-B

On Wed, Sep 5, 2012 at 6:51 PM, Vitalie Colosov <vetali100 at gmail.com> wrote:

> You can experience at least the following hangup causes from
> FreeSWITCH  itself:
> *ALLOTTED_TIMEOUT* - when you end the call by timer
> *MEDIA_TIMEOUT* - when there is no RTP for some period (I would assume it
> can happen if server lost network connection for some time)
> *ATTENDED_TRANSFER* - not sure when it will happen, but I saw this in CDR
> for an answered call
>
> Case with media timeout is a very special one. In this case user might
> have talked only for 60 seconds, but timeout happened after 1800 seconds
> (or how is configured). You have no way to know how much time exactly the
> clients have talked, because in the CDR you will see 1800 seconds. In this
> case I think it will be fair to bill just for 1 minute or so and accept
> your expenses.
>
> I never saw other hangup cases for answered calls from FreeSWITCH itself.
>
> Regards,
> Vitalie
>
>
>
>
> 2012/9/5 Steven Ayre <steveayre at gmail.com>
>
>> Do you have SIP traces for the call? If you're bridging then it's
>> possible for the remote end to hangup the answered call with an ISDN
>> clearing cause other than NORMAL_* (just like they can in ISDN
>> signalling). For billing purposes I suggest you bill anything where
>> billsec>0 rather than only NORMAL_CLEARING calls.
>>
>> -Steve
>>
>>
>>
>> On 4 September 2012 19:23, Muhammad Naseer Bhatti <nbhatti at gmail.com>
>> wrote:
>> > Hi, I am seeing a lot of calls with hangup cause/Enumeration is not
>> > NORMAL_CLEARING while the calls still have a valid duration and answered
>> > time. For a typical billing scenario, calls are billed if (answered
>> time)
>> > billsec>0 and hangup cause = NORMAL_CLEARING. In what cases the
>> enumeration
>> > would be other than normal and while the calls would be still a valid
>> > answered call?
>> >
>> > Thanks
>> >
>> >
>> _________________________________________________________________________
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>> >
>> > 
>> > 
>> >
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>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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