[Freeswitch-users] Call duration > 0 while hangup cause is not NORMAL_CLEARING

[Dorn DJBinter]

Do you have call failover when you bridge?  It could be causes from the 1st
gateway that failed, but your call continued to complete on the next one.

Sent from my iPad

On Sep 5, 2012, at 6:47 PM, Muhammad Naseer Bhatti <nbhatti at gmail.com>
wrote:

I don't have the SIP traces right now, but I see causes like MEDIA_TIMEOUT,
*DESTINATION_OUT_OF_ORDER* , *NORMAL_UNSPECIFIED* , *NETWORK_OUT_OF_ORDER*
and *RECOVERY_ON_TIMER_EXPIRE*  and the calls were still good. We are not
talking about a few, they were around 50K + calls for such reasons in 24
hours. I'll try to capture SIP for any new calls. Was just curious what's
going on.

-B

On Wed, Sep 5, 2012 at 6:51 PM, Vitalie Colosov <vetali100 at gmail.com> wrote:

> You can experience at least the following hangup causes from
> FreeSWITCH  itself:
> *ALLOTTED_TIMEOUT* - when you end the call by timer
> *MEDIA_TIMEOUT* - when there is no RTP for some period (I would assume it
> can happen if server lost network connection for some time)
> *ATTENDED_TRANSFER* - not sure when it will happen, but I saw this in CDR
> for an answered call
>
> Case with media timeout is a very special one. In this case user might
> have talked only for 60 seconds, but timeout happened after 1800 seconds
> (or how is configured). You have no way to know how much time exactly the
> clients have talked, because in the CDR you will see 1800 seconds. In this
> case I think it will be fair to bill just for 1 minute or so and accept
> your expenses.
>
> I never saw other hangup cases for answered calls from FreeSWITCH itself.
>
> Regards,
> Vitalie
>
>
>
>
> 2012/9/5 Steven Ayre <steveayre at gmail.com>
>
>> Do you have SIP traces for the call? If you're bridging then it's
>> possible for the remote end to hangup the answered call with an ISDN
>> clearing cause other than NORMAL_* (just like they can in ISDN
>> signalling). For billing purposes I suggest you bill anything where
>> billsec>0 rather than only NORMAL_CLEARING calls.
>>
>> -Steve
>>
>>
>>
>> On 4 September 2012 19:23, Muhammad Naseer Bhatti <nbhatti at gmail.com>
>> wrote:
>> > Hi, I am seeing a lot of calls with hangup cause/Enumeration is not
>> > NORMAL_CLEARING while the calls still have a valid duration and answered
>> > time. For a typical billing scenario, calls are billed if (answered
>> time)
>> > billsec>0 and hangup cause = NORMAL_CLEARING. In what cases the
>> enumeration
>> > would be other than normal and while the calls would be still a valid
>> > answered call?
>> >
>> > Thanks
>> >
>> >
>> _________________________________________________________________________
>> > Professional FreeSWITCH Consulting Services:
>> > consulting at freeswitch.org
>> > http://www.freeswitchsolutions.com
>> >
>> > 
>> > 
>> >
>> > Official FreeSWITCH Sites
>> > http://www.freeswitch.org
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>> > http://www.cluecon.com
>> >
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>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
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>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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>
>
_________________________________________________________________________
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