[Freeswitch-users] Call duration > 0 while hangup cause is not NORMAL_CLEARING

[Vitalie Colosov]

You can experience at least the following hangup causes from
FreeSWITCH  itself:
*ALLOTTED_TIMEOUT* - when you end the call by timer
*MEDIA_TIMEOUT* - when there is no RTP for some period (I would assume it
can happen if server lost network connection for some time)
*ATTENDED_TRANSFER* - not sure when it will happen, but I saw this in CDR
for an answered call

Case with media timeout is a very special one. In this case user might have
talked only for 60 seconds, but timeout happened after 1800 seconds (or how
is configured). You have no way to know how much time exactly the clients
have talked, because in the CDR you will see 1800 seconds. In this case I
think it will be fair to bill just for 1 minute or so and accept your
expenses.

I never saw other hangup cases for answered calls from FreeSWITCH itself.

Regards,
Vitalie




2012/9/5 Steven Ayre <steveayre at gmail.com>

> Do you have SIP traces for the call? If you're bridging then it's
> possible for the remote end to hangup the answered call with an ISDN
> clearing cause other than NORMAL_* (just like they can in ISDN
> signalling). For billing purposes I suggest you bill anything where
> billsec>0 rather than only NORMAL_CLEARING calls.
>
> -Steve
>
>
>
> On 4 September 2012 19:23, Muhammad Naseer Bhatti <nbhatti at gmail.com>
> wrote:
> > Hi, I am seeing a lot of calls with hangup cause/Enumeration is not
> > NORMAL_CLEARING while the calls still have a valid duration and answered
> > time. For a typical billing scenario, calls are billed if (answered time)
> > billsec>0 and hangup cause = NORMAL_CLEARING. In what cases the
> enumeration
> > would be other than normal and while the calls would be still a valid
> > answered call?
> >
> > Thanks
> >
> > _________________________________________________________________________
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> > http://www.freeswitchsolutions.com
> >
> > 
> > 
> >
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> >
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>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
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> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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