[Freeswitch-users] Call duration > 0 while hangup cause is not NORMAL_CLEARING

[Steven Ayre]

Do you have SIP traces for the call? If you're bridging then it's
possible for the remote end to hangup the answered call with an ISDN
clearing cause other than NORMAL_* (just like they can in ISDN
signalling). For billing purposes I suggest you bill anything where
billsec>0 rather than only NORMAL_CLEARING calls.

-Steve



On 4 September 2012 19:23, Muhammad Naseer Bhatti <nbhatti at gmail.com> wrote:
> Hi, I am seeing a lot of calls with hangup cause/Enumeration is not
> NORMAL_CLEARING while the calls still have a valid duration and answered
> time. For a typical billing scenario, calls are billed if (answered time)
> billsec>0 and hangup cause = NORMAL_CLEARING. In what cases the enumeration
> would be other than normal and while the calls would be still a valid
> answered call?
>
> Thanks
>
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