[Freeswitch-users] valet_park help needed
Michael Collins
msc at freeswitch.org
Fri Nov 30 05:59:40 MSK 2012
As far as I know you can't suppress the announcement of the location to the
caller.
For the event socket you have a lot of homework to do. I recommend:
FS Book<https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book>,
chapter 9
FS Cookbook <http://link.packtpub.com/nuIOlX>, chapter 4
Wiki event socket (see link on left)
For a really quick dive into what events look like:
launch fs_cli and type:
/log 0
/events plain all
You'll see EVERY event that the system throws. Try this to narrow it down
just to valet events:
/filter Event-Class valet_parking::info
I typed most of this off the top of my head, so standard
disclaimer<http://wiki.freeswitch.org/wiki/Reporting_Bugs#Standard_Disclaimer>applies.
Hope this helps you get started!
-MC
On Thu, Nov 29, 2012 at 6:09 PM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> Dear Michael,
>
> Thanks for your help.
>
> About thsis - "Using 'auto in' the system will announce the parking
> location. If you are sending a call in from an IVR then the caller will
> hear their park location. The only way to know where the call went would be
> to watch the event socket for relevant valet events. "
>
> Yes, right now the extension where call is parked, is announced to the
> caller. I don't want that to happen. I don't want it announced to caller,
> rather I want it retruned to me, so that I can store it in database. So
> that my agents can pick the call after seeing the extension where it is
> parked.
>
> Please tell me more details about how to watch the event socket for valet
> events.
>
> Regards
>
> Nitin
>
> On Friday, 30-11-2012 on 6:38 Michael Collins wrote:
>
> Answers inline...
>
> On Thu, Nov 29, 2012 at 2:15 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
>
>> Hi,****
>>
>> ** **
>>
>> I am using valet_park. I’ve configure a IVR menu of an extension, based
>> on user’s input call is forwarded to other extensions.****
>>
>> ** **
>>
>> Extension on which end-users will call –****
>>
>> ** **
>>
>> <extension name="ivr_nitin">
>> <condition field="destination_number" expression="^5002$">
>> <action application="answer"/>
>> <action application="sleep" data="500"/>
>> <action application="ivr" data="nitin_ivr"/>
>> </condition>
>> </extension>****
>>
>> ** **
>>
>> The IVR configuration XML is –****
>>
>> ** **
>>
>> <include>
>> <menu name="nitin_ivr"
>> greet-long="say:Welcome to Newgen General Insurance
>> Company. Press 1 for Changing Address, 2 for Changing Nominee or 3 for
>> Close Policy."
>> greet-short="say:Welcome to Newgen. Press 1 for Changing
>> Address, 2 for Changing Nominee or 3 for Close Policy."
>> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>> exit-sound="voicemail/vm-goodbye.wav"
>> confirm-macro=""
>> confirm-key=""
>> tts-engine="flite"
>> tts-voice="slt"
>> confirm-attempts="3"
>> timeout="3000"
>> inter-digit-timeout="2000"
>> max-failures="3"
>> max-timeouts="3"
>> digit-len="4">
>>
>> <entry action="menu-exec-app" digits="1" param="transfer
>> 450 XML default"/> <!-- Change Address -->
>> <entry action="menu-exec-app" digits="2" param="transfer
>> 451 XML default"/> <!-- Change Nominee -->
>> <entry action="menu-exec-app" digits="3" param="transfer
>> 452 XML default"/> <!-- Close Policy -->
>>
>> </menu>
>> </include>
>>
>> ****
>>
>> Once user presses “1”, call is forwarded to 450, for this extension
>> dialplan entry is –****
>>
>> ** **
>>
>> <extension>
>> <condition field="destination_number" expression="^(450)$">
>> <action application="play_and_get_digits" data="10 16 3 3000 #
>> say:'Press your account number, followed by hash key' say:'Wrong Input' res
>> \d+" />
>> <action application="phrase" data="spell,${res}"/>
>> <action application="db" data="insert/testapp/newcall1/${res}"
>> />
>> <action application="set" data="caller_id_name=Change
>> Address Request" />
>> <action application="set" data="call_timeout=60" />
>> <action application="set" data="originate_timeout=60" />
>> <action application="valet_park" data="my_lot auto in 8501
>> 8599" /> ****
>>
>> </condition>
>> </extension>****
>>
>> ** **
>>
>> Here, the call is parked at any available extension between 8501 to 8599.
>> ****
>>
>> ** **
>>
>> Then I’ve set up an extension to pick up calls –****
>>
>> ** **
>>
>> <extension name="park-out">
>> <condition field="destination_number" expression="^(85\d\d)$">
>> <action application="answer"/>
>> <action application="valet_park" data="my_lot $1"/>
>> </condition>
>> </extension>****
>>
>> ** **
>>
>> I have a few questions –****
>>
>> ** **
>>
>> **1. **Valet_park parks the call on any available extension
>> between 8501 to 8599 (<action application="valet_park" data="my_lot auto
>> in 8501 8599" />). Is there any way to let me know on which extension the
>> call have been parked?
>>
> Using 'auto in' the system will announce the parking location. If you are
> sending a call in from an IVR then the caller will hear their park
> location. The only way to know where the call went would be to watch the
> event socket for relevant valet events.
>
>> ****
>>
>> **2. **How can I get the number from which call was made in
>> extension 450. The idea is to use the caller number as key and entered
>> value as value while making entry in database (<action application="db"
>> data="insert/testapp/newcall1/${res}" />)?****
>>
> Do you mean the caller id number? That's literally in channel variable
> ${caller_id_number}
>
>> **3. **If two users call on extension 5002 (where IVR menu is
>> played), what will happen? Will the second user have to wait for first to
>> finish or whether both will be connected parallel?
>>
> Both can be in the IVR at the same time and they won't affect each other
> at all.
>
> -MC
>
>> ****
>>
>> ** **
>>
>> Please help me out.****
>>
>> ** **
>>
>> Regards****
>>
>> ** **
>>
>> Nitin****
>>
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>
>
> --
> Michael S Collins
> Twitter: @mercutioviz
> http://www.FreeSWITCH.org
> http://www.ClueCon.com
> http://www.OSTAG.org
>
>
>
> Disclaimer :- This e-mail and any attachment may contain confidential,
> proprietary or legally privileged information. If you are not the original
> intended recipient and have erroneously received this message, you are
> prohibited from using, copying, altering or disclosing the content of this
> message. Please delete it immediately and notify the sender. Newgen
> Software Technologies Ltd (NSTL) accepts no responsibilities for loss or
> damage arising from the use of the information transmitted by this email
> including damages from virus and further acknowledges that no binding
> nature of the message shall be implied or assumed unless the sender does so
> expressly with due authority of NSTL.
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
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>
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--
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
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