[Freeswitch-users] valet_park help needed

[Nitin Tomer]

Dear Michael,

Thanks for your help.

About thsis - "Using 'auto in' the system will announce the parking
location. If you are sending a call in from an IVR then the caller
will hear their park location. The only way to know where the call
went would be to watch the event socket for relevant valet events. "

Yes, right now the extension where call is parked, is announced to
the caller. I don't want that to happen. I don't want it announced to
caller, rather I want it retruned to me, so that I can store it in
database. So that my agents can pick the call after seeing the
extension where it is parked.

Please tell me more details about how to watch the event socket for
valet events.

Regards

Nitin

On Friday, 30-11-2012 on 6:38 Michael Collins wrote:

Answers inline...

On Thu, Nov 29, 2012 at 2:15 AM, Nitin Tomer  wrote:

Hi,

 

I am using valet_park. I’ve configure a IVR menu of an extension,
based on user’s input call is forwarded to other extensions.

 

Extension on which end-users will call –

 

      
        
        
        
      

 

The IVR configuration XML is –

 

        
 
                    
                    
                    

        

Once user presses “1”, call is forwarded to 450, for this
extension dialplan entry is –

 

          
          
          
              
              
              
              
                         

          

 

Here, the call is parked at any available extension between 8501 to
8599.

 

Then I’ve set up an extension to pick up calls –

 

   
     
     
   
 

 

I have a few questions –

 

1.       Valet_park parks the call on any available extension
between 8501 to 8599 (). Is there any way to let me know on which
extension the call have been parked?

Using 'auto in' the system will announce the parking location. If you
are sending a call in from an IVR then the caller will hear their park
location. The only way to know where the call went would be to watch
the event socket for relevant valet events. 

2.       How can I get the number from which call was made in
extension 450. The idea is to use the caller number as key and entered
value as value while making entry in database ()?

Do you mean the caller id number? That's literally in channel
variable ${caller_id_number} 

3.       If two users call on extension 5002 (where IVR menu is
played), what will happen? Will the second user have to wait for first
to finish or whether both will be connected parallel?

Both can be in the IVR at the same time and they won't affect each
other at all.

-MC 

 

Please help me out.

 

Regards

 

Nitin

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