[Freeswitch-users] answer when agent connects in mod_callcenter

[Anita Hall]

Hey Peter

Much thanks :) It worked like a charm!

Now I am able  to ring an agent via mod_callcenter and if the agent does
not answer, then the caller is not answered. Magic !

Now all I need to do is to hangup the caller if the agent does not answer /
cancels ....

regards,
Anita



On Wed, Mar 7, 2012 at 12:41 PM, Peter Olsson <
peter.olsson at visionutveckling.se> wrote:

> Look in the code for switch_channel_answer(), that's what causes the call
> to be answered.
>
> Anyway, even though an unanswered call seems great in theory, it usually
> doesn't work, because the providers will only allow that state for a
> limited time. So in the end, answer is usually what must be done anyway.
>
> /Peter
>
> ----- Reply message -----
> Från: "Anita Hall" <anita.hall at simmortel.com>
> Datum: ons, mar 7, 2012 07:24
> Rubrik: [Freeswitch-users] answer when agent connects in mod_callcenter
> Till: "FreeSWITCH Users Help" <freeswitch-users at lists.freeswitch.org>
>
> Hi!
>
> I tried mod_callcenter and I must say it is an amazing piece of work by
> Marc Olivier Chouinard! We had built something like this over ESL but
> nothing beats a loadable module :)
>
> The tricky question is how do I configure it so that the caller is
> answered only after an agent is connected? By default, the call is answered
> and moh is played. Is it even possible or do I have to look inside
> mod_callcenter? If that, exactly where does a module answer a call ?
>
> Thanks.
>
> regards,
> Anita
>
> !DSPAM:4f56fcb432761851621280!
>
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