[Freeswitch-users] answer when agent connects in mod_callcenter

[Peter Olsson]

Look in the code for switch_channel_answer(), that's what causes the call to be answered.

Anyway, even though an unanswered call seems great in theory, it usually doesn't work, because the providers will only allow that state for a limited time. So in the end, answer is usually what must be done anyway.

/Peter

----- Reply message -----
Från: "Anita Hall" <anita.hall at simmortel.com>
Datum: ons, mar 7, 2012 07:24
Rubrik: [Freeswitch-users] answer when agent connects in mod_callcenter
Till: "FreeSWITCH Users Help" <freeswitch-users at lists.freeswitch.org>

Hi!

I tried mod_callcenter and I must say it is an amazing piece of work by Marc Olivier Chouinard! We had built something like this over ESL but nothing beats a loadable module :)

The tricky question is how do I configure it so that the caller is answered only after an agent is connected? By default, the call is answered and moh is played. Is it even possible or do I have to look inside mod_callcenter? If that, exactly where does a module answer a call ?

Thanks.

regards,
Anita

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