[Freeswitch-users] Retrieve active call from voicemail

[Avi Marcus]

So you are sharing your working extension for retrieving a call from VM?
Thanks for sharing!

-Avi


On Fri, Mar 2, 2012 at 6:46 AM, Dean Coulter
<dean at dyversesolutions.com.au>wrote:

>  Thanks Avi,
>
> I have it working using the UUID.  Just before the call diverts to VM it
> inserts a hash.  The user can then dial # to retrieve(intercept) the call
> from the VM system.  The VM loopback hangsup at the time the call is
> intercepted.  Note that in this instance, any extension can retrieve the
> call by dialling # (this is the main number which rings on all phones).
>
>
>
> <extension name="inbound_calls">
>         <condition field="destination_number" expression="^(200)$">
>                 <action application="set" data="ringback=${au-ring}"/>
>                 <action application="set" data="call_timeout=25"/>
>                 <action application="set" data="hangup_after_bridge=true"/>
>                 <action application="set" data="continue_on_fail=true"/>
>                 <action application="bridge"
>
> data="{ignore_early_media=true}sofia/internal/302%${domain_name},sofia/internal/301%${domain_name}"/>
>                 <action application="answer"/>
>                 <action application="sleep" data="1000"/>
>                 <action application="hash"
> data="insert/${domain_name}-retrieve_vm/global/${uuid}"/>
>                 <action application="bridge"
> data="loopback/app=voicemail:default ${domain_name} 301"/>
>         </condition>
> </extension>
>
>
>
>
>
> <extension name="retrieve-vm">
>                 <condition field="destination_number" expression="^(\#)$">
>                         <action application="intercept"
> data="${hash(select/${domain_name}-retrieve_vm/global/${uuid}"/>
>                         <action application="answer"/>
>                         <action application="sleep" data="1000"/>
>                 </condition>
>         </extension>
>
>
> Regards,
>
> Dean Coulter
>
> Dyverse Solutions Pty Ltd
> PO Box 10888
> Adelaide Street
> BRISBANE  QLD  4000
>
> Mob +61 (0) 448 859 977
>
> ACN 112 999 452
> http://www.dyversesolutions.com.au
>
> Caution
>
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>
>
> On 02/03/12 10:40, Avi Marcus wrote:
>
> Via ESL or api you could do uuid_transfer<http://wiki.freeswitch.org/wiki/Mod_commands#uuid_transfer> but
> I'm not sure a) how you would know they were still in the VM system and b)
> what button you'd decide they should push.
> But you'd just use hash to store the UUID right before they went to the VM
> system. Like the redial or intercept code in the default config.
>
>  -Avi
>
>
> On Thu, Mar 1, 2012 at 8:59 AM, Dean Coulter <dean at dyversesolutions.com.au
> > wrote:
>
>> Hi,
>>
>>
>> Does anyone know how to retrieve an active call from the voicemail
>> system?  I have googled and checked the lists but couldn't find anything..
>>
>> At a previous employer we had this feature so if you were heading back to
>> your desk to answer the phone and it had gone to VM, you could retrieve the
>> call if the calling party was in the process of leaving a message.  This
>> was a very useful feature as it saved time in listening to messages and
>> returning calls.
>>
>> Dean
>>
>>
>>
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>>
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>
>
>
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