[Freeswitch-users] Important Information About Not Reporting Bugs on the Mailing List

[curriegrad2004]

We should auto send this email out every week or so... with different
subject titles so people WON'T forget to file JIRAs if it is indeed
confirmed as a bug

On Mon, Jul 23, 2012 at 1:08 PM, Michael Collins <msc at freeswitch.org> wrote:
> Hello all,
>
> We've had yet another thread where someone wasn't sure if there was a but so
> they asked on the mailing list. I've written up some simple guidelines and
> put them on the world-famous Bugs wiki page:
>
> http://wiki.freeswitch.org/wiki/Reporting_Bugs#Important_Note.2C_Please_Read
>
> In short: not only should no one report bugs to the mailing list, no one
> should report symptoms to the mailing list and ask, "Is this a bug? Should I
> file a Jira?" If you have collected enough information to send an email to
> the list and ask whether or not to file a Jira then there's really no point
> in asking - just file the Jira.
>
> If you would like to discuss the symptoms on the mailing list then open the
> Jira *first* and then link to it in the message you send to the list. It's
> much better to open a Jira and find out later that it's not really a bug
> than it is to report a possible bug on the mailing list. Even if something
> is flagged as "not a bug" or "works as designed" there is still value in
> having the Jira ticket in the database for historical and research purposes.
>
> For those who have heard this discussion before, please be kind to the noobs
> and first-timers who may not appreciate the issues involved. Just point them
> to the bugs page. If someone repeatedly reports bugs to the mailing list
> then we will deliver the message with less delicacy.
>
> Thanks again for all your help. Using Jira will help keep Tony's life from
> become any more complicated than it already is.
>
> --
> Michael S Collins
> Twitter: @mercutioviz
> http://www.FreeSWITCH.org
> http://www.ClueCon.com
> http://www.OSTAG.org
>
>
>
> _________________________________________________________________________
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>
> 
> 
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