[Freeswitch-users] Important Information About Not Reporting Bugs on the Mailing List

[Michael Collins]

Hello all,

We've had yet another thread where someone wasn't sure if there was a but
so they asked on the mailing list. I've written up some simple guidelines
and put them on the world-famous Bugs wiki page:

http://wiki.freeswitch.org/wiki/Reporting_Bugs#Important_Note.2C_Please_Read

In short: not only should no one report bugs to the mailing list, no one
should report symptoms to the mailing list and ask, "Is this a bug? Should
I file a Jira?" If you have collected enough information to send an email
to the list and ask whether or not to file a Jira then there's really no
point in asking - just file the Jira.

If you would like to discuss the symptoms on the mailing list then open the
Jira *first* and then link to it in the message you send to the list. It's
much better to open a Jira and find out later that it's not really a bug
than it is to report a possible bug on the mailing list. Even if something
is flagged as "not a bug" or "works as designed" there is still value in
having the Jira ticket in the database for historical and research
purposes.

For those who have heard this discussion before, please be kind to the
noobs and first-timers who may not appreciate the issues involved. Just
point them to the bugs page. If someone repeatedly reports bugs to the
mailing list then we will deliver the message with less delicacy.

Thanks again for all your help. Using Jira will help keep Tony's life from
become any more complicated than it already is.

-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org
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