[Freeswitch-users] Need help in IVR

[Piyush Sharma]

Hello Everyone, 

I am trying to create an IVR with menu and sub menus, but getting following error when I make the call, 
2012-07-17 11:05:37.755034 [ERR] switch_ivr_menu.c:870 Unable to build xml menu 
2012-07-17 11:05:37.755034 [ERR] switch_ivr_menu.c:870 Unable to build xml menu 
2012-07-17 11:05:37.755034 [ERR] mod_dptools.c:1774 Unable to create menu 

I am new to this, so there might be little or a big error. 

My XML contents in ... conf/ivr_menus is 

<include> 
<menu name="ps" 
greet-long="phrase:ps_main" 
greet-short="phrase:ps_short" 
exit-sound="ivr/good_bye.wav" 
invalid-sound="ivr/ivr-not_available.wav" 
tts-engine="flite" 
tts-voice="rms" 
timeout="3000" 
max-failures="2" 
phrase_lang="en" 
digit-len="1"> 

<entry action="menu-sub" digits="1" param="ps1"/> 
<entry action="menu-top" digits="9"/> 
</menu> 
<menu name="ps1" 
greet-long="phrase:ps1_main" 
greet-short="phrase:ps1_short" 
exit-sound="ivr/good_bye.wav" 
invalid-sound="ivr/ivr-not_available.wav" 
timeout="3000" 
max-failure="3"> 

<entry action="menu-top" digit="*"/> 
</menu> 
</include> 

and in .../en/demo is 

<include> 
<macro name="ps_main" pause="100"> 
<input pattern="(.*)"> 
<match> 
<action function="play-file" data="ivr/1_welcome_to_SGRH.wav"/> 
<action function="play-file" data="silence_stream://500"/> 
<action function="play-file" data="ivr/2_Press1_for_Eng_Hindi_k_liye_2_Dabayen.wav"/> 
</match> 
</input> 
</macro> 

<macro name="ps_short" pause="100"> 
<input pattern="(.*)"> 
<match> 
<action function="play-file" data="silence_stream://1000"/> 
<action function="play-file" data="ivr/no_input_recd_try_again.wav"/> 
</match> 
</input> 
</macro> 

<macro name="ps1_main" pause="100"> 
<input pattern="(.*)"> 
<match> 
<action function="play-file" data="ivr/3_for_Appointment_1_for_Admission_2_for_Lab_reports_3.wav"/> 
<action function="play-file" data="ivr/4_Press_1_Lab_reports_2_for_Histopatho.wav"/> 
</match> 
</input> 
</macro> 

<macro name="ps1_short" pause="100"> 
<input pattern="(.*)"> 
<match> 
<action function="play-file" data="silence_stream://1000"/> 
<action function="play-file" data="ivr/eng_no_input_try_again.wav"/> 
</match> 
</input> 
</macro> 
</include> 

Thanks everyone, thanks for this support forum !!! 

-- 
Regards, 
Piyush Sharma. 

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