[Freeswitch-users] mod_CallCenter: Agents not being logged out

[Nitin Tomer]

Thanks a lot. It worked J

 

This mailing list has been a tremendous source of information and have
drastically cut down my learning cycle. I am really grateful for that.

 

Now one more question, I want a user to dial some information in the IVR
system, and then the agent to be able to access that information. How can I
achieve that?

 

Thanks and Regards

 

Nitin

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Antonio
Teixeira
Sent: Tuesday, August 28, 2012 5:21 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out

 

Hello Nitin.

Try this
http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC

Probably fits your use case 

2012/8/28 Nitin Tomer <ntomer at newgen.co.in>

Hi,

Thanks, I was able to log out the agent from FreeSWITCH console. And I was
also able to define two extensions in dialpna.conf where agents can call to
login/logout.

But I am not able to do it from outside the system. I am not familiar with
Python, is that the only way or it can be done through some other way as
well?

Regards

Nitin

-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Vbvbrj
Sent: Monday, August 27, 2012 6:47 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out

> Now I am trying to set an agent's status with this command at the
> console: callcenter_config [agent set status 'Logged out'] [1000 at default]
>
> This command is executed alright, but when I execute "callcenter_config
> agent list", the status of 1000 at default is still shown as "available";
> why so?

Please see carefully how the command is written. It must be:
callcenter_config agent set status [agent name] 'Logged Out'

> Also please tell me what should be the syntax if I want to set status
> when agent dials a number. And is there a way to set this status from
> outside, like from a web page click?

On wiki
http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po
sition
is an example for agent-login and agent-logout dialplan extension.

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