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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks a lot. It worked </span><span style='font-size:11.0pt;
font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This mailing list has been a tremendous source of information
and have drastically cut down my learning cycle. I am really grateful for that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Now one more question, I want a user to dial some information in
the IVR system, and then the agent to be able to access that information. How
can I achieve that?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks and Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nitin<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>On Behalf Of </b>Antonio
Teixeira<br>
<b>Sent:</b> Tuesday, August 28, 2012 5:21 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] mod_CallCenter: Agents not being logged
out<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Hello Nitin.<br>
<br>
Try this<br>
<a href="http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC">http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC</a><br>
<br>
Probably fits your use case <o:p></o:p></p>
<div>
<p class=MsoNormal>2012/8/28 Nitin Tomer <<a
href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>><o:p></o:p></p>
<p class=MsoNormal>Hi,<br>
<br>
Thanks, I was able to log out the agent from FreeSWITCH console. And I was<br>
also able to define two extensions in dialpna.conf where agents can call to<br>
login/logout.<br>
<br>
But I am not able to do it from outside the system. I am not familiar with<br>
Python, is that the only way or it can be done through some other way as<br>
well?<br>
<br>
Regards<br>
<br>
Nitin<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a><br>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a>]
On Behalf Of Vbvbrj<br>
Sent: Monday, August 27, 2012 6:47 PM<br>
To: FreeSWITCH Users Help<br>
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out<br>
<br>
> Now I am trying to set an agent's status with this command at the<br>
> console: callcenter_config [agent set status 'Logged out'] [1000@default]<br>
><br>
> This command is executed alright, but when I execute
"callcenter_config<br>
> agent list", the status of 1000@default is still shown as
"available";<br>
> why so?<br>
<br>
Please see carefully how the command is written. It must be:<br>
callcenter_config agent set status [agent name] 'Logged Out'<br>
<br>
> Also please tell me what should be the syntax if I want to set status<br>
> when agent dials a number. And is there a way to set this status from<br>
> outside, like from a web page click?<br>
<br>
On wiki<br>
<a
href="http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po"
target="_blank">http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po</a><br>
sition<br>
is an example for agent-login and agent-logout dialplan extension.<br>
<br>
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