[Freeswitch-users] mod_CallCenter: Agents not being logged out

[Antonio Teixeira]

Hello Nitin.

Try this
http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC

Probably fits your use case

2012/8/28 Nitin Tomer <ntomer at newgen.co.in>

> Hi,
>
> Thanks, I was able to log out the agent from FreeSWITCH console. And I was
> also able to define two extensions in dialpna.conf where agents can call to
> login/logout.
>
> But I am not able to do it from outside the system. I am not familiar with
> Python, is that the only way or it can be done through some other way as
> well?
>
> Regards
>
> Nitin
>
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Vbvbrj
> Sent: Monday, August 27, 2012 6:47 PM
> To: FreeSWITCH Users Help
> Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out
>
> > Now I am trying to set an agent's status with this command at the
> > console: callcenter_config [agent set status 'Logged out'] [1000 at default
> ]
> >
> > This command is executed alright, but when I execute "callcenter_config
> > agent list", the status of 1000 at default is still shown as "available";
> > why so?
>
> Please see carefully how the command is written. It must be:
> callcenter_config agent set status [agent name] 'Logged Out'
>
> > Also please tell me what should be the syntax if I want to set status
> > when agent dials a number. And is there a way to set this status from
> > outside, like from a web page click?
>
> On wiki
>
> http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po
> sition
> is an example for agent-login and agent-logout dialplan extension.
>
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