[Freeswitch-users] mod_CallCenter: Agents not being logged out

[Nitin Tomer]

Hi,

 

I've configured FreeSWITCH with 4 agents, in the following manner:

 

<agents>

    <agent name="1000 at default" type="callback"
contact="[call_timeout=10]user/1000" status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

    <agent name="1001 at default" type="callback"
contact="[origination_caller_id_name='Queue
Caller',call_timeout=10]user/1001" status="Available" max-no-answer="30"
wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

     <agent name="1002 at default" type="callback"
contact="[call_timeout=10]user/1002" status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

     <agent name="1003 at default" type="callback"
contact="[call_timeout=10]user/1003" status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

  </agents>

  <tiers>

    <tier agent="1000 at default" queue="sales at default" level="1"
position="1"/>

    <tier agent="1001 at default" queue="support at default" level="1"
position="1"/>

    <tier agent="1003 at default" queue="sales at default" level="1"
position="1"/>

  </tiers>

 

Now I am trying to set an agent's status with this command at the console:
callcenter_config [agent set status 'Logged out'] [1000 at default]

 

This command is executed alright, but when I execute "callcenter_config
agent list", the status of 1000 at default is still shown as "available"; why
so?

 

Also please tell me what should be the syntax if I want to set status when
agent dials a number. And is there a way to set this status from outside,
like from a web page click?

 

Regards

 

Nitin


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