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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve configured FreeSWITCH with 4 agents, in the
following manner:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><agents><o:p></o:p></p>
<p class=MsoNormal> <agent name="1000@default"
type="callback" contact="[call_timeout=10]user/1000"
status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10" busy-delay-time="60"
/><o:p></o:p></p>
<p class=MsoNormal> <agent name="1001@default"
type="callback" contact="[origination_caller_id_name='Queue
Caller',call_timeout=10]user/1001" status="Available"
max-no-answer="30" wrap-up-time="10" reject-delay-time="10"
busy-delay-time="60" /><o:p></o:p></p>
<p class=MsoNormal> <agent name="1002@default"
type="callback" contact="[call_timeout=10]user/1002"
status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10"
busy-delay-time="60" /><o:p></o:p></p>
<p class=MsoNormal> <agent name="1003@default"
type="callback" contact="[call_timeout=10]user/1003"
status="Available" max-no-answer="3"
wrap-up-time="10" reject-delay-time="10"
busy-delay-time="60" /><o:p></o:p></p>
<p class=MsoNormal> </agents><o:p></o:p></p>
<p class=MsoNormal> <tiers><o:p></o:p></p>
<p class=MsoNormal> <tier agent="1000@default"
queue="sales@default" level="1" position="1"/><o:p></o:p></p>
<p class=MsoNormal> <tier agent="1001@default"
queue="support@default" level="1"
position="1"/><o:p></o:p></p>
<p class=MsoNormal> <tier agent="1003@default"
queue="sales@default" level="1" position="1"/><o:p></o:p></p>
<p class=MsoNormal> </tiers><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Now I am trying to set an agent’s status with this command
at the console: callcenter_config [agent set status 'Logged out']
[1000@default]<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This command is executed alright, but when I execute “callcenter_config
agent list”, the status of 1000@default is still shown as “available”;
why so?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Also please tell me what should be the syntax if I want to
set status when agent dials a number. And is there a way to set this status
from outside, like from a web page click?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Nitin<o:p></o:p></p>
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