[Freeswitch-users] mod_CallCenter: Agents not being logged out

Vbvbrj vbvbrj at gmail.com
Mon Aug 27 17:17:17 MSD 2012


> Now I am trying to set an agent’s status with this command at the
> console: callcenter_config [agent set status 'Logged out'] [1000 at default]
>
> This command is executed alright, but when I execute “callcenter_config
> agent list”, the status of 1000 at default is still shown as “available”;
> why so?

Please see carefully how the command is written. It must be:
callcenter_config agent set status [agent name] 'Logged Out'

> Also please tell me what should be the syntax if I want to set status
> when agent dials a number. And is there a way to set this status from
> outside, like from a web page click?

On wiki 
http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_position 
is an example for agent-login and agent-logout dialplan extension.



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