[Freeswitch-users] Help needed regaridng Contact Center solution

[Abdul Basit]

You can consider mod_callcenter

http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/

Implement call queues that deal with ACD.

Collect information from client using autoattendent system, insert queries
into db and pass call to Queue.

Attach few agents to that Queue where any free agent will get this call.

Using CTI-popup populate client preferences to the selected agent.

I hope this will help.

--
regards,

abdul basit


On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <gabe at gundy.org> wrote:

> On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> > Please help.
>
> You're going to need to be more patient than that. You let 17 full
> hours pass. You need to give people time to sleep and do their day
> jobs.
>
> Anyway, good luck.
>
>
> Gabe
>
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