You can consider mod_callcenter<br><br><a href="http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/">http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/</a> <div><br></div><div>
Implement call queues that deal with ACD.</div><div><br></div><div>Collect information from client using autoattendent system, insert queries into db and pass call to Queue.</div><div><br></div><div>Attach few agents to that Queue where any free agent will get this call. </div>
<div><br></div><div>Using CTI-popup populate client preferences to the selected agent.</div><div><br></div><div>I hope this will help.</div><div><br></div><div>--</div><div>regards,</div><div><br></div><div>abdul basit </div>
<div><br></div><div><br><div class="gmail_quote">On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <span dir="ltr"><<a href="mailto:gabe@gundy.org" target="_blank">gabe@gundy.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <<a href="mailto:ntomer@newgen.co.in">ntomer@newgen.co.in</a>> wrote:<br>
> Please help.<br>
<br>
You're going to need to be more patient than that. You let 17 full<br>
hours pass. You need to give people time to sleep and do their day<br>
jobs.<br>
<br>
Anyway, good luck.<br>
<br>
<br>
Gabe<br>
<br>
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