[Freeswitch-users] Help needed regaridng Contact Center solution

[Nitin Tomer]

Dear Abdul,

 

Thanks for the pointers. I have installed and configured FreeSWITCH, mod_ivr
and mod_callcenter; and they are working fine.

 

Please tell me how can I take information from caller using the IVR and
insert it in to database. And what is "Using CTI-popup populate client
preferences to the selected agent."?

 

Thanks and Regards

 

Nitin

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Abdul
Basit
Sent: Friday, August 17, 2012 1:44 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Help needed regaridng Contact Center
solution

 

You can consider mod_callcenter

http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/ 

 

Implement call queues that deal with ACD.

 

Collect information from client using autoattendent system, insert queries
into db and pass call to Queue.

 

Attach few agents to that Queue where any free agent will get this call. 

 

Using CTI-popup populate client preferences to the selected agent.

 

I hope this will help.

 

--

regards,

 

abdul basit  

 

 

On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <gabe at gundy.org> wrote:

On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> Please help.

You're going to need to be more patient than that. You let 17 full
hours pass. You need to give people time to sleep and do their day
jobs.

Anyway, good luck.


Gabe

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