[Freeswitch-users] Hold and BLF - disable flashing or pickup for held call?

[Alex Crow]

Brian,

Snom think that this flashing on hold is incorrect - I had this on my 
snom forum post:

No! I've never seen such behaviour - Neither the LED is supposed to
blink when the monitored party is on hold, nor it should be possible to
steal the call by hitting the function key. That indeed is extremely
confusing and is definitely not intended.


I don't have much (if at all) experience with Freeswitch but from what I
  understand, extension monitoring is being configured through dial plans
  (and?/) or themod_snom module  <http://wiki.freeswitch.org/wiki/Mod_snom>.

I guess something is not configured properly which results in the problem you are encountering.


It should not make any difference whether the monitored extension is set
  on hold or not. Can you post a SIP trace which shows such a scenario?


I replied with:

Extension monitoring is being done with bog-standard subscriptions, not with mod_snom or anything extra in the dialplan.


The Polycoms flash the button while a monitored line is held, but you can't pick it up.


I will try to get a trace from the phone, however someone re-used my
test FS box for a windows desktop while I was away, so I have to build a
  new one.


Any more ideas as to why this is happening?

Cheers

Alex

On 05/09/11 23:15, Brian West wrote:
> Are you on the 8.x firmware?
>
> /b
>
> On Sep 5, 2011, at 3:24 PM, Alex Crow wrote:
>
>> Hi,
>>
>> Anyone know if there is a way to change notify behaviour in FS to avoid
>> the below confusion (eg on Snom, you can intercept a call that someone
>> you monitor has held), up to and including disabling NOTIFY for a held
>> endpoint but not for a ringing one?
>>
>> Thanks,
>>
>> Alex
>>
>> *******
>>
>> Hi,
>>
>> I have some snom 370s, and I noticed that when a monitored extension has
>> held a call then the corresponding BLF lamp flashes exactly as if the
>> monitored extension is ringing, and it is then possible to steal the
>> call from the "holder" by pressing the button.
>>
>> Ideally I'd like neither of these things to happen. Is it possible to
>> disable one or both for a held call?
>>
>> I have a polycom IP 650 with productivity licence and it shows the
>> status of the holding extension as ringing (with the musical notes
>> animation on the status display - not great) but at least it doesn't
>> steal the call.
>>
>> Cheers
>>
>> Alex
>
>
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