[Freeswitch-users] mod_callcenter features

[Mark Crane]

> 1. In mod_callcenter, there is no command like "callcenter_config queue add"

This would be a great feature to have ability to add and delete new call center queues.

Mark J Crane


--- On Fri, 12/31/10, Rob Hutton <justlikeef at gmail.com> wrote:

From: Rob Hutton <justlikeef at gmail.com>
Subject: Re: [Freeswitch-users] mod_callcenter features
To: "Rajkumar K" <rajkumar.kmry at gmail.com>
Cc: freeswitch-users at lists.freeswitch.org
Date: Friday, December 31, 2010, 12:19 AM

1. Try something like:

reloadxml
callcenter_config queue load|reload queue_name

2. I don't believe so.  Hit Moc on the IRC channel.  I am trying, also...


-- 
Thanks,
Rob
On Friday 31 December 2010 00:32:46 Rajkumar K wrote:
> Hi,
> 
> 1. In mod_callcenter, there is no command like "callcenter_config queue add"
> for adding queues dynamically. We need to configure it in
> callcenter.conf.xml file and run "callcenter_config queue reload <queue
> name>". So is there any other ways to add queues.
> 
> 2. The mod_callcenter automatically bridges the call once it identifies the
> available agent. But the requirement is to identify the available agent and
> leave the bridge control to our dial plan. There we need to other operations
> (like announcing caller name to agent) instead of  bridging the call.
> 
> regards
> rajkumar k
> 
> On Thu, Dec 30, 2010 at 6:12 PM, Rob Hutton <justlikeef at gmail.com> wrote:
> 
> > Some of the API commands are on in the Wiki under the heading API:
> >
> > http://wiki.freeswitch.org/wiki/Mod_callcenter
> >
> > Everything starts with callcenter_config, so you can feel your way around
> > the command line and everything is fairly self explanatory.
> >
> > What do you mean control the call flow?  Can you give an example of what
> > you are trying to accomplish?
> >
> > --
> > Thanks,
> > Rob
> > On Monday 27 December 2010 04:42:29 rajkumar wrote:
> > >
> > > Hi,
> > >
> > >   I am developing an application with mod_callcenter. I need to know the
> > > following about mod_callcenter.
> > >
> > >   * Is it possible to add/update/delete the queue configurations
> > dynamically
> > > without using static xml configurations.
> > >   * How can I control the call flow (for playback message and recording)
> > > before and after bridging the call.
> > >
> > > Thanks in advance
> > >
> > > regards
> > > rajkumar k
> > >
> >
> 

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