[Freeswitch-users] Off Hook Agents in Mod_Fifo

[Zahid Maqbool]

Thanks a lot Anthony.

On Thu, Jun 23, 2011 at 5:02 PM, Anthony Minessale <
anthony.minessale at gmail.com> wrote:

> if you enter the fifo app as an agent and supply the wait keyword in
> place of nowait, the agent remains off hook until a call is received.
>
>
> On Thu, Jun 23, 2011 at 10:49 AM, Zahid Maqbool <zahid.maqbool at gmail.com>
> wrote:
> > Hi,
> >
> > I've been trying out Freeswitch and so far it seems great, however I
> wanted
> > to test out call center features. So I had a look at Mod_FIFO. I'd like
> to
> > understand how to configure off hook agents and if its possible to login
> an
> > off hook agent via an external application? Looking at the mod FIFO most
> of
> > the examples are for on hook agents, does anyone know how to configure
> off
> > hook agents?
> >
> > What exactly I want to do is let's say, there is an agent application on
> the
> > desktop and I want the agent to put his phone off hook, enter the agent
> id
> > and extension through this application and click on login.
> >
> > Any pointers would be appreciated.
> >
> > Thanks.
> >
> >
> > Zahid Maqbool
> >
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>
>
>
> --
> Anthony Minessale II
>
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-- 
Kind Regards,

Zahid Maqbool
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