<font face="verdana,sans-serif">Thanks a lot Anthony.<br></font><br><div class="gmail_quote">On Thu, Jun 23, 2011 at 5:02 PM, Anthony Minessale <span dir="ltr"><<a href="mailto:anthony.minessale@gmail.com">anthony.minessale@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">if you enter the fifo app as an agent and supply the wait keyword in<br>
place of nowait, the agent remains off hook until a call is received.<br>
<div><div></div><div class="h5"><br>
<br>
On Thu, Jun 23, 2011 at 10:49 AM, Zahid Maqbool <<a href="mailto:zahid.maqbool@gmail.com">zahid.maqbool@gmail.com</a>> wrote:<br>
> Hi,<br>
><br>
> I've been trying out Freeswitch and so far it seems great, however I wanted<br>
> to test out call center features. So I had a look at Mod_FIFO. I'd like to<br>
> understand how to configure off hook agents and if its possible to login an<br>
> off hook agent via an external application? Looking at the mod FIFO most of<br>
> the examples are for on hook agents, does anyone know how to configure off<br>
> hook agents?<br>
><br>
> What exactly I want to do is let's say, there is an agent application on the<br>
> desktop and I want the agent to put his phone off hook, enter the agent id<br>
> and extension through this application and click on login.<br>
><br>
> Any pointers would be appreciated.<br>
><br>
> Thanks.<br>
><br>
><br>
> Zahid Maqbool<br>
><br>
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</blockquote></div><br><br clear="all"><br>-- <br><span style="font-family:verdana,sans-serif">Kind Regards,</span><br style="font-family:verdana,sans-serif"><br style="font-family:verdana,sans-serif"><span style="font-family:verdana,sans-serif">Zahid Maqbool</span><br>