[Freeswitch-users] Off Hook Agents in Mod_Fifo
anthony.minessale at gmail.com
Thu Jun 23 20:02:30 MSD 2011
if you enter the fifo app as an agent and supply the wait keyword in
place of nowait, the agent remains off hook until a call is received.
On Thu, Jun 23, 2011 at 10:49 AM, Zahid Maqbool <zahid.maqbool at gmail.com> wrote:
> I've been trying out Freeswitch and so far it seems great, however I wanted
> to test out call center features. So I had a look at Mod_FIFO. I'd like to
> understand how to configure off hook agents and if its possible to login an
> off hook agent via an external application? Looking at the mod FIFO most of
> the examples are for on hook agents, does anyone know how to configure off
> hook agents?
> What exactly I want to do is let's say, there is an agent application on the
> desktop and I want the agent to put his phone off hook, enter the agent id
> and extension through this application and click on login.
> Any pointers would be appreciated.
> Zahid Maqbool
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Anthony Minessale II
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