[Freeswitch-users] Off Hook Agents in Mod_Fifo

Zahid Maqbool zahid.maqbool at gmail.com
Thu Jun 23 19:49:16 MSD 2011


I've been trying out Freeswitch and so far it seems great, however I wanted
to test out call center features. So I had a look at Mod_FIFO. I'd like to
understand how to configure off hook agents and if its possible to login an
off hook agent via an external application? Looking at the mod FIFO most of
the examples are for on hook agents, does anyone know how to configure off
hook agents?

What exactly I want to do is let's say, there is an agent application on the
desktop and I want the agent to put his phone off hook, enter the agent id
and extension through this application and click on login.

Any pointers would be appreciated.


Zahid Maqbool
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