[Freeswitch-users] Caller ID using Fifo

[Marc de Corny]

Hi All

I have since had a play with mod_callcenter and have not been able to send
the call to an agent with the caller_id_name as the name of the queue.

I keep on getting the CLI on both.

As this cannot be done in FIFO either, do any of you have any ideas? or
managed to get it working ?

thanks
Marc

On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny at gmail.com>wrote:

> Just to follow up on this subject.
>
> I have done a lot of testing on the fifo trying to get the caller_id_name
> changed on the outbound call to the agent and to be honest I cannot
> understand the explanation.
>
> If mod_fifo does not know which call it will connect until the agent
> answers, how come it displays the CLI correctly, jsut won;t let me change
> it.
>
> Still seems strange. I am looking into the Mod_callcentre to check if it
> sends caller_id information. but the same logic if valid could apply
>
> Also maybe someone should change the Wiki ( I would but do not have enough
> expertise on the subject) because the following is a bit misleading
>
>  "Note: If you wish to specify the caller ID presented when a fifo calls an
> agent, set the origination_caller_id_name and origination_caller_id_num
> variables to the values desired. These could be set within the {} of the
> dialstring, or they could be set using the set application in the dialplan
> which places the caller into the fifo (before the 'fifo in' executed on the
> caller). "
> thanks
> Marc
>   On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme at gmail.com>wrote:
>
>> What about showing the Caller ID after it is answered? Any way to do that?
>>
>> 2011/1/12 João Mesquita <jmesquita at freeswitch.org>
>>
>> João Leme,
>>>
>>> The caller id is not passed when the phone is ringing because mod_fifo
>>> does not know which call is going to be sent to that channel once it is
>>> answered until it is really answered. I don't know if mod_callcenter does
>>> show anything but you should consider looking at the documentation if you
>>> really need this feature.
>>>
>>> Regards,
>>> João Mesquita
>>>
>>>
>>>   On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <joaocarlosleme at gmail.com>wrote:
>>>
>>>>  Hi there,
>>>> I would like to know if there is a way to see the caller ID on my Sip
>>>> Client (X-Lite for example) of the caller that I answear from a Fifo queue?
>>>> Thanks,
>>>> John
>>>>
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