[Freeswitch-users] Mitel 3300 ICP "Multicall" Equivalent
brian at freeswitch.org
Fri Feb 25 19:18:20 MSK 2011
You want Directed Call Pickup right?
On Feb 24, 2011, at 1:47 PM, Alex Crow wrote:
> Hello list,
> Our company is considering a migration from Mitel 3300 ICP to an
> alternative platform, and of course FreeSwitch is a major contender,
> being as we are not enamoured with "black boxes" and proprietary protocols.
> There is a function in the Mitel that ideally we'd like to replicate (on
> whatever hardphones are most appropriate). "Multicall" allows you to
> assign one number to a button (other than the "main line" or default
> extension) on several phones (up to 31 on the 3300) such that a call (or
> any number of concurrent calls up to the number of phones configured
> with that button) to that number can be signalled on all phones and
> picked up by anyone with that button configured on that phone. We use
> that for calling direct to regional teams. No barging is allowed, and
> the button only changes state (from off to flashing) when a call needs
> answering on the multicall number. Said button assignment can be set to
> either ring or not. Once the call has been answered by one user of the
> multicall the light goes off on other configured extensions and another
> incoming call can be answered in the same way by another extension,
> regardless of the status of all other extensions with the same button
> I was looking at the SCA/SLA stuff on the wiki, which is a close as I
> could find to this behaviour, but barging is unwanted and we require the
> line appearance, ringing and answering to be as described above.
> My question, given the above, is:
> 1. If SCA is able to do this, what is the best phone to support it
> (Polycom seems good from the wiki)
> 2. If SCA is not appropriate, I have the feeling that queues would be
> the next best option - if these can be assigned to a button on the phone
> so much the better.
> 3. BLF doesn't look right as it seems it needs at least one extension
> with that as its "primary" number.
> There is some flexibilty here, but to ease transition it would be best
> to keep the functionality as close as possible.
> IMHO the Mitel way is really odd but it's got a lot of traction having
> been used here for 7 years+.
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