[Freeswitch-users] mod_callcenter ringback - help

[Saugort Dario Garcia Tovar]

Also, check:

http://freeswitch-users.2379917.n2.nabble.com/Using-fifo-orbit-announce-For-On-hook-Agent-td5222158.html


On 12/2/2011 1:34 PM, Jeferson Rodrigo Almeida wrote:
> Thanks for the reply Brad, but my problem is other, I'll try to be 
> clearer...
>
> When a member enters in a queue, and all agents are busy, he stays 
> listening to the moh sound. When a agent goes to Waiting state, the 
> call is bridged to him. In this moment, I want that the member star to 
> listen a ringback (to know that  his call is going to an agent).
>
> The link that you sent only explains how to set a moh sound, that will 
> play continuously, doesn't matter if the agent is ringing or not.
>
> Is there any way to make this?
>
> Thanks again for the attention...
>
> 2011/12/2 Brad Mina <brad at tech21.com <mailto:brad at tech21.com>>
>
>     Jeferson,
>
>     I'd recommend you look at the following links:
>     http://wiki.freeswitch.org/wiki/Mod_callcenter#moh-sound
>
>     http://wiki.freeswitch.org/wiki/Mod_local_stream
>
>     On Fri, Dec 2, 2011 at 8:17 AM, Jeferson Rodrigo Almeida
>     <jefersonparanaense at gmail.com
>     <mailto:jefersonparanaense at gmail.com>> wrote:
>
>             Hi...
>
>             I'm using mod_callcenter
>
>             I need to send a ringback (or any other sound, different
>             of the default moh) to the caller when a agent phone is
>             ringing, and I don't know how to do it.
>
>             Basically, I need to playback other sound to the caller
>             when agent-offering event is fired.
>
>             Is there any way to configure a dialplan after the call is
>             bridged to the agent?
>             Is there any way to modify the moh for this call in
>             real-time? (I can capture the event...)
>
>             Any help will be appreciated.
>
>             Ps.: Sorry for any mistake in my "school" english.
>
>             Thanks
>
>             -- 
>             Jeferson Rodrigo Almeida
>             Engenheiro de Computação
>             jefersonparanaense at gmail.com
>             <mailto:jefersonparanaense at gmail.com>
>
>
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> -- 
> Jeferson Rodrigo Almeida
> Engenheiro de Computação
> jefersonparanaense at gmail.com <mailto:jefersonparanaense at gmail.com>
>
>
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-- 
Atentamente,
*Dario García*
Consultor.

CCCT, Nivel C2, Sector Yarey, Mz,
Ofc. MZ03a.
Caracas-Venezuela.
Teléfono: +58 212 9081842
Cel: +58 412 2221515
dgarcia at anew.com.ve
http://www.anew.com.ve
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