[Freeswitch-users] collect dtmf and store in channel variable

vip killa vipkilla at gmail.com
Fri Aug 12 16:16:55 MSD 2011 

I just looked at the CDR CSVs, I don't see the digits dialed in there...
there is nothing in wiki on how to use this either. How can I see the
digits_dialed
variable in the CDR?

On Thu, Aug 11, 2011 at 6:32 PM, Anthony Minessale <
anthony.minessale at gmail.com> wrote:

> digits_dialed variable available in the cdr will contain any digits
> dialed the whole call duration.
>
>
> On Thu, Aug 11, 2011 at 3:15 PM, Avi Marcus <avi at avimarcus.net> wrote:
> > According to the wiki, apparently, you can't capture digits from
> > bind_digit_action. So you'll have to use that to trigger
> > a Dialplan_Tools_play_and_get_digits which automatically sets a variable,
> or
> > getdigits within lua/js (only?) and then save it.
> >
> > -Avi
> >
> >
> > On Thu, Aug 11, 2011 at 10:18 PM, vip killa <vipkilla at gmail.com> wrote:
> >>
> >> I can't seem to figure out how to store what is collected
> >> from bind_digit_action into a channel variable... any ideas?
> >>
> >> On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
> >>>
> >>> So some sort of bind_digit_action to collect and use that to set a
> hangup
> >>> hook. I then execute_extension from the action will be the easiest way
> to do
> >>> it, because you have several actions to accomplish.
> >>> However, doing this while the other person is on the hook.. sounds like
> a
> >>> bad idea.
> >>> -Avi
> >>>
> >>> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com> wrote:
> >>>>
> >>>> thanks but i'm not interested in paying someone to do this. but yes i
> >>>> simply want to collect the digits during the call from the B leg then
> store
> >>>> them in a variable which will rename the file accordingly from the
> hangup
> >>>> hook
> >>>>
> >>>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net>
> wrote:
> >>>>>
> >>>>> Oh, you don't want the info in the CDR, you want the info in the
> >>>>> recording. Does it have to be in the name, or is an audio tag enough?
> I'm
> >>>>> not sure if tags can work once the recording started...
> >>>>> OK, so you can set a hangup hook to rename the file and add the
> >>>>> variable with the account code to the end.
> >>>>> Whatever you use to capture the DTMF - bind_digit_action or
> >>>>> playandgetdigits or anything can set a variable.
> >>>>> -Avi Marcus
> >>>>>
> >>>>> p.s. If you want me to... actually do it for you, I'm available for
> >>>>> consulting.. email me offlist.
> >>>>>
> >>>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com>
> wrote:
> >>>>>>
> >>>>>> I apologize but the caller would not know the account number, it
> would
> >>>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be used
> to
> >>>>>> stamp a recording? how do you store the DTMF in a channel variable?
> >>>>>>
> >>>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net>
> >>>>>> wrote:
> >>>>>>>
> >>>>>>> You can set any channel variable from the dialplan or from a lua
> >>>>>>> script.
> >>>>>>> I'd reccommend a standalone lua script before the agent gets on the
> >>>>>>> phone, which can verify their account number and then present it to
> the
> >>>>>>> agent even. But yes, you can do anything with the dtmf including
> setting a
> >>>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or
> whatever
> >>>>>>> other cdr system you use.
> >>>>>>> -Avi
> >>>>>>>
> >>>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com>
> >>>>>>> wrote:
> >>>>>>>>
> >>>>>>>> indeed it may be easier but this is what the client is asking
> >>>>>>>> for.... i know it has to be possible... i just need some
> direction.
> >>>>>>>>
> >>>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
> >>>>>>>>>
> >>>>>>>>> Could not the agent just type it on a screen -- it would seem to
> be
> >>>>>>>>> much
> >>>>>>>>> easier.
> >>>>>>>>>
> >>>>>>>>> vip killa <vipkilla at gmail.com> wrote:
> >>>>>>>>>
> >>>>>>>>> > Hi everyone,
> >>>>>>>>> > I'm trying to collect DTMF digits and store them in a channel
> >>>>>>>>> > variable so
> >>>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
> >>>>>>>>> > rename) the
> >>>>>>>>> > recording of the call. The DTMF will be entered by the called
> >>>>>>>>> > party (i think
> >>>>>>>>> > that would be the B-leg?). I've been experimenting with
> >>>>>>>>> > "bind_meta_app" and
> >>>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be
> the
> >>>>>>>>> > one i need
> >>>>>>>>> > to use but im not sure. I'll explain the scenario to make
> things
> >>>>>>>>> > more
> >>>>>>>>> > clear...we are trying to install this in a call center type
> >>>>>>>>> > environment
> >>>>>>>>> > where all calls are being recorded. A caller gets an agent, the
> >>>>>>>>> > caller gives
> >>>>>>>>> > the agent the account number of their case, the agent uses DTMF
> >>>>>>>>> > to mark the
> >>>>>>>>> > recording of the call with the account number of the caller's
> >>>>>>>>> > case. Does
> >>>>>>>>> > that make sense? Please let me know if this is possible,
> thanks.
> >>>>>>>>> >
> >>>>>>>>> > ----------------------------------------------------
> >>>>>>>>> > Alternatives:
> >>>>>>>>> >
> >>>>>>>>> > ----------------------------------------------------
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> question
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> >>>>>>>>> you spend it?
> >>>>>>>>>
> >>>>>>>>>         John Covici
> >>>>>>>>>         covici at ccs.covici.com
> >>>>>>>>>
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>
>
> --
> Anthony Minessale II
>
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