[Freeswitch-users] collect dtmf and store in channel variable

vip killa vipkilla at gmail.com
Fri Aug 12 16:23:16 MSD 2011 

I apologize, I got that to work by adding ${digits_dialed} to
cdr_csv.conf.xml
Still, it only records the digits from the A leg, anyway to make it record
digits from the B leg?

On Fri, Aug 12, 2011 at 8:16 AM, vip killa <vipkilla at gmail.com> wrote:

> I just looked at the CDR CSVs, I don't see the digits dialed in there...
> there is nothing in wiki on how to use this either. How can I see the digits_dialed
> variable in the CDR?
>
>
> On Thu, Aug 11, 2011 at 6:32 PM, Anthony Minessale <
> anthony.minessale at gmail.com> wrote:
>
>> digits_dialed variable available in the cdr will contain any digits
>> dialed the whole call duration.
>>
>>
>> On Thu, Aug 11, 2011 at 3:15 PM, Avi Marcus <avi at avimarcus.net> wrote:
>> > According to the wiki, apparently, you can't capture digits from
>> > bind_digit_action. So you'll have to use that to trigger
>> > a Dialplan_Tools_play_and_get_digits which automatically sets a
>> variable, or
>> > getdigits within lua/js (only?) and then save it.
>> >
>> > -Avi
>> >
>> >
>> > On Thu, Aug 11, 2011 at 10:18 PM, vip killa <vipkilla at gmail.com> wrote:
>> >>
>> >> I can't seem to figure out how to store what is collected
>> >> from bind_digit_action into a channel variable... any ideas?
>> >>
>> >> On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>> >>>
>> >>> So some sort of bind_digit_action to collect and use that to set a
>> hangup
>> >>> hook. I then execute_extension from the action will be the easiest way
>> to do
>> >>> it, because you have several actions to accomplish.
>> >>> However, doing this while the other person is on the hook.. sounds
>> like a
>> >>> bad idea.
>> >>> -Avi
>> >>>
>> >>> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com>
>> wrote:
>> >>>>
>> >>>> thanks but i'm not interested in paying someone to do this. but yes i
>> >>>> simply want to collect the digits during the call from the B leg then
>> store
>> >>>> them in a variable which will rename the file accordingly from the
>> hangup
>> >>>> hook
>> >>>>
>> >>>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net>
>> wrote:
>> >>>>>
>> >>>>> Oh, you don't want the info in the CDR, you want the info in the
>> >>>>> recording. Does it have to be in the name, or is an audio tag
>> enough? I'm
>> >>>>> not sure if tags can work once the recording started...
>> >>>>> OK, so you can set a hangup hook to rename the file and add the
>> >>>>> variable with the account code to the end.
>> >>>>> Whatever you use to capture the DTMF - bind_digit_action or
>> >>>>> playandgetdigits or anything can set a variable.
>> >>>>> -Avi Marcus
>> >>>>>
>> >>>>> p.s. If you want me to... actually do it for you, I'm available for
>> >>>>> consulting.. email me offlist.
>> >>>>>
>> >>>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com>
>> wrote:
>> >>>>>>
>> >>>>>> I apologize but the caller would not know the account number, it
>> would
>> >>>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be
>> used to
>> >>>>>> stamp a recording? how do you store the DTMF in a channel variable?
>> >>>>>>
>> >>>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net>
>> >>>>>> wrote:
>> >>>>>>>
>> >>>>>>> You can set any channel variable from the dialplan or from a lua
>> >>>>>>> script.
>> >>>>>>> I'd reccommend a standalone lua script before the agent gets on
>> the
>> >>>>>>> phone, which can verify their account number and then present it
>> to the
>> >>>>>>> agent even. But yes, you can do anything with the dtmf including
>> setting a
>> >>>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or
>> whatever
>> >>>>>>> other cdr system you use.
>> >>>>>>> -Avi
>> >>>>>>>
>> >>>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com>
>> >>>>>>> wrote:
>> >>>>>>>>
>> >>>>>>>> indeed it may be easier but this is what the client is asking
>> >>>>>>>> for.... i know it has to be possible... i just need some
>> direction.
>> >>>>>>>>
>> >>>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>> >>>>>>>>>
>> >>>>>>>>> Could not the agent just type it on a screen -- it would seem to
>> be
>> >>>>>>>>> much
>> >>>>>>>>> easier.
>> >>>>>>>>>
>> >>>>>>>>> vip killa <vipkilla at gmail.com> wrote:
>> >>>>>>>>>
>> >>>>>>>>> > Hi everyone,
>> >>>>>>>>> > I'm trying to collect DTMF digits and store them in a channel
>> >>>>>>>>> > variable so
>> >>>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
>> >>>>>>>>> > rename) the
>> >>>>>>>>> > recording of the call. The DTMF will be entered by the called
>> >>>>>>>>> > party (i think
>> >>>>>>>>> > that would be the B-leg?). I've been experimenting with
>> >>>>>>>>> > "bind_meta_app" and
>> >>>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be
>> the
>> >>>>>>>>> > one i need
>> >>>>>>>>> > to use but im not sure. I'll explain the scenario to make
>> things
>> >>>>>>>>> > more
>> >>>>>>>>> > clear...we are trying to install this in a call center type
>> >>>>>>>>> > environment
>> >>>>>>>>> > where all calls are being recorded. A caller gets an agent,
>> the
>> >>>>>>>>> > caller gives
>> >>>>>>>>> > the agent the account number of their case, the agent uses
>> DTMF
>> >>>>>>>>> > to mark the
>> >>>>>>>>> > recording of the call with the account number of the caller's
>> >>>>>>>>> > case. Does
>> >>>>>>>>> > that make sense? Please let me know if this is possible,
>> thanks.
>> >>>>>>>>> >
>> >>>>>>>>> > ----------------------------------------------------
>> >>>>>>>>> > Alternatives:
>> >>>>>>>>> >
>> >>>>>>>>> > ----------------------------------------------------
>> >>>>>>>>> > _______________________________________________
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>> question
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>> >>>>>>>>> you spend it?
>> >>>>>>>>>
>> >>>>>>>>>         John Covici
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>> >>>>>>>>>
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>>
>>
>> --
>> Anthony Minessale II
>>
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