[Freeswitch-users] collect dtmf and store in channel variable

Fri Aug 12 02:32:42 MSD 2011

digits_dialed variable available in the cdr will contain any digits
dialed the whole call duration.

On Thu, Aug 11, 2011 at 3:15 PM, Avi Marcus <avi at avimarcus.net> wrote:
> According to the wiki, apparently, you can't capture digits from
> bind_digit_action. So you'll have to use that to trigger
> a Dialplan_Tools_play_and_get_digits which automatically sets a variable, or
> getdigits within lua/js (only?) and then save it.
>
> -Avi
>
>
> On Thu, Aug 11, 2011 at 10:18 PM, vip killa <vipkilla at gmail.com> wrote:
>>
>> I can't seem to figure out how to store what is collected
>> from bind_digit_action into a channel variable... any ideas?
>>
>> On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>>
>>> So some sort of bind_digit_action to collect and use that to set a hangup
>>> hook. I then execute_extension from the action will be the easiest way to do
>>> it, because you have several actions to accomplish.
>>> However, doing this while the other person is on the hook.. sounds like a
>>> bad idea.
>>> -Avi
>>>
>>> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com> wrote:
>>>>
>>>> thanks but i'm not interested in paying someone to do this. but yes i
>>>> simply want to collect the digits during the call from the B leg then store
>>>> them in a variable which will rename the file accordingly from the hangup
>>>> hook
>>>>
>>>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>>>>
>>>>> Oh, you don't want the info in the CDR, you want the info in the
>>>>> recording. Does it have to be in the name, or is an audio tag enough? I'm
>>>>> not sure if tags can work once the recording started...
>>>>> OK, so you can set a hangup hook to rename the file and add the
>>>>> variable with the account code to the end.
>>>>> Whatever you use to capture the DTMF - bind_digit_action or
>>>>> playandgetdigits or anything can set a variable.
>>>>> -Avi Marcus
>>>>>
>>>>> p.s. If you want me to... actually do it for you, I'm available for
>>>>> consulting.. email me offlist.
>>>>>
>>>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com> wrote:
>>>>>>
>>>>>> I apologize but the caller would not know the account number, it would
>>>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be used to
>>>>>> stamp a recording? how do you store the DTMF in a channel variable?
>>>>>>
>>>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net>
>>>>>> wrote:
>>>>>>>
>>>>>>> You can set any channel variable from the dialplan or from a lua
>>>>>>> script.
>>>>>>> I'd reccommend a standalone lua script before the agent gets on the
>>>>>>> phone, which can verify their account number and then present it to the
>>>>>>> agent even. But yes, you can do anything with the dtmf including setting a
>>>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever
>>>>>>> other cdr system you use.
>>>>>>> -Avi
>>>>>>>
>>>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com>
>>>>>>> wrote:
>>>>>>>>
>>>>>>>> indeed it may be easier but this is what the client is asking
>>>>>>>> for.... i know it has to be possible... i just need some direction.
>>>>>>>>
>>>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>>>>>>>>
>>>>>>>>> Could not the agent just type it on a screen -- it would seem to be
>>>>>>>>> much
>>>>>>>>> easier.
>>>>>>>>>
>>>>>>>>> vip killa <vipkilla at gmail.com> wrote:
>>>>>>>>>
>>>>>>>>> > Hi everyone,
>>>>>>>>> > I'm trying to collect DTMF digits and store them in a channel
>>>>>>>>> > variable so
>>>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
>>>>>>>>> > rename) the
>>>>>>>>> > recording of the call. The DTMF will be entered by the called
>>>>>>>>> > party (i think
>>>>>>>>> > that would be the B-leg?). I've been experimenting with
>>>>>>>>> > "bind_meta_app" and
>>>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be the
>>>>>>>>> > one i need
>>>>>>>>> > to use but im not sure. I'll explain the scenario to make things
>>>>>>>>> > more
>>>>>>>>> > clear...we are trying to install this in a call center type
>>>>>>>>> > environment
>>>>>>>>> > where all calls are being recorded. A caller gets an agent, the
>>>>>>>>> > caller gives
>>>>>>>>> > the agent the account number of their case, the agent uses DTMF
>>>>>>>>> > to mark the
>>>>>>>>> > recording of the call with the account number of the caller's
>>>>>>>>> > case. Does
>>>>>>>>> > that make sense? Please let me know if this is possible, thanks.
>>>>>>>>> >
>>>>>>>>> > ----------------------------------------------------
>>>>>>>>> > Alternatives:
>>>>>>>>> >
>>>>>>>>> > ----------------------------------------------------
>>>>>>>>> > _______________________________________________
>>>>>>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>>>>>>> >
>>>>>>>>> > FreeSWITCH-users mailing list
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>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Your life is like a penny.  You're going to lose it.  The question
>>>>>>>>> is:
>>>>>>>>> How do
>>>>>>>>> you spend it?
>>>>>>>>>
>>>>>>>>>         John Covici
>>>>>>>>>         covici at ccs.covici.com
>>>>>>>>>
>>>>>>>>> _______________________________________________
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>>>>>>>>
>>>>>>>>
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>>>>>>>
>>>>>>>
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>>>>>>
>>>>>>
>>>>>> _______________________________________________
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>>>>>
>>>>>
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>>>>
>>>>
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>>>
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>>
>>
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>
>
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-- 
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