[Freeswitch-users] collect dtmf and store in channel variable

Fri Aug 12 00:15:16 MSD 2011

According to the wiki, apparently, you can't capture digits from
bind_digit_action. So you'll have to use that to trigger a
Dialplan_Tools_play_and_get_digits<http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits>
which
automatically sets a variable, or getdigits within lua/js (only?) and then
save it.

-Avi

On Thu, Aug 11, 2011 at 10:18 PM, vip killa <vipkilla at gmail.com> wrote:

> I can't seem to figure out how to store what is collected
> from bind_digit_action into a channel variable... any ideas?
>
>
> On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>
>> So some sort of bind_digit_action to collect and use that to set a hangup
>> hook. I then execute_extension from the action will be the easiest way to do
>> it, because you have several actions to accomplish.
>> However, doing this while the other person is on the hook.. sounds like a
>> bad idea.
>> -Avi
>>
>>
>> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com> wrote:
>>
>>> thanks but i'm not interested in paying someone to do this. but yes i
>>> simply want to collect the digits during the call from the B leg then store
>>> them in a variable which will rename the file accordingly from the hangup
>>> hook
>>>
>>>
>>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>>
>>>> Oh, you don't want the info in the CDR, you want the info in the
>>>> recording. Does it have to be in the name, or is an audio tag enough? I'm
>>>> not sure if tags can work once the recording started...
>>>> OK, so you can set a hangup hook to rename the file and add the variable
>>>> with the account code to the end.
>>>>
>>>> Whatever you use to capture the DTMF - bind_digit_action or
>>>> playandgetdigits or anything can set a variable.
>>>> -Avi Marcus
>>>>
>>>> p.s. If you want me to... actually do it for you, I'm available for
>>>> consulting.. email me offlist.
>>>>
>>>>
>>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com> wrote:
>>>>
>>>>> I apologize but the caller would not know the account number, it would
>>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be used to
>>>>> stamp a recording? how do you store the DTMF in a channel variable?
>>>>>
>>>>>
>>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net>wrote:
>>>>>
>>>>>> You can set any channel variable from the dialplan or from a lua
>>>>>> script.
>>>>>> I'd reccommend a standalone lua script before the agent gets on the
>>>>>> phone, which can verify their account number and then present it to the
>>>>>> agent even. But yes, you can do anything with the dtmf including setting a
>>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever
>>>>>> other cdr system you use.
>>>>>>
>>>>>> -Avi
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com>wrote:
>>>>>>
>>>>>>> indeed it may be easier but this is what the client is asking for....
>>>>>>> i know it has to be possible... i just need some direction.
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>>>>>>
>>>>>>>> Could not the agent just type it on a screen -- it would seem to be
>>>>>>>> much
>>>>>>>> easier.
>>>>>>>>
>>>>>>>> vip killa <vipkilla at gmail.com> wrote:
>>>>>>>>
>>>>>>>> > Hi everyone,
>>>>>>>> > I'm trying to collect DTMF digits and store them in a channel
>>>>>>>> variable so
>>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
>>>>>>>> rename) the
>>>>>>>> > recording of the call. The DTMF will be entered by the called
>>>>>>>> party (i think
>>>>>>>> > that would be the B-leg?). I've been experimenting with
>>>>>>>> "bind_meta_app" and
>>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be the
>>>>>>>> one i need
>>>>>>>> > to use but im not sure. I'll explain the scenario to make things
>>>>>>>> more
>>>>>>>> > clear...we are trying to install this in a call center type
>>>>>>>> environment
>>>>>>>> > where all calls are being recorded. A caller gets an agent, the
>>>>>>>> caller gives
>>>>>>>> > the agent the account number of their case, the agent uses DTMF to
>>>>>>>> mark the
>>>>>>>> > recording of the call with the account number of the caller's
>>>>>>>> case. Does
>>>>>>>> > that make sense? Please let me know if this is possible, thanks.
>>>>>>>> >
>>>>>>>> > ----------------------------------------------------
>>>>>>>> > Alternatives:
>>>>>>>> >
>>>>>>>> > ----------------------------------------------------
>>>>>>>> > _______________________________________________
>>>>>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
>>>>>>>> > http://www.cluecon.com 877-7-4ACLUE
>>>>>>>> >
>>>>>>>> > FreeSWITCH-users mailing list
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>>>>>>>>
>>>>>>>> --
>>>>>>>> Your life is like a penny.  You're going to lose it.  The question
>>>>>>>> is:
>>>>>>>> How do
>>>>>>>> you spend it?
>>>>>>>>
>>>>>>>>         John Covici
>>>>>>>>         covici at ccs.covici.com
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
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>>>>>>
>>>>>> _______________________________________________
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>>>>>>
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>>>>>>
>>>>>
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>>>>>
>>>>
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>>>
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>>
>> _______________________________________________
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>
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