[Freeswitch-users] collect dtmf and store in channel variable

[vip killa]

I can't seem to figure out how to store what is collected
from bind_digit_action into a channel variable... any ideas?

On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net> wrote:

> So some sort of bind_digit_action to collect and use that to set a hangup
> hook. I then execute_extension from the action will be the easiest way to do
> it, because you have several actions to accomplish.
> However, doing this while the other person is on the hook.. sounds like a
> bad idea.
> -Avi
>
>
> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com> wrote:
>
>> thanks but i'm not interested in paying someone to do this. but yes i
>> simply want to collect the digits during the call from the B leg then store
>> them in a variable which will rename the file accordingly from the hangup
>> hook
>>
>>
>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>
>>> Oh, you don't want the info in the CDR, you want the info in the
>>> recording. Does it have to be in the name, or is an audio tag enough? I'm
>>> not sure if tags can work once the recording started...
>>> OK, so you can set a hangup hook to rename the file and add the variable
>>> with the account code to the end.
>>>
>>> Whatever you use to capture the DTMF - bind_digit_action or
>>> playandgetdigits or anything can set a variable.
>>> -Avi Marcus
>>>
>>> p.s. If you want me to... actually do it for you, I'm available for
>>> consulting.. email me offlist.
>>>
>>>
>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com> wrote:
>>>
>>>> I apologize but the caller would not know the account number, it would
>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be used to
>>>> stamp a recording? how do you store the DTMF in a channel variable?
>>>>
>>>>
>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>>>
>>>>> You can set any channel variable from the dialplan or from a lua
>>>>> script.
>>>>> I'd reccommend a standalone lua script before the agent gets on the
>>>>> phone, which can verify their account number and then present it to the
>>>>> agent even. But yes, you can do anything with the dtmf including setting a
>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever
>>>>> other cdr system you use.
>>>>>
>>>>> -Avi
>>>>>
>>>>>
>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com> wrote:
>>>>>
>>>>>> indeed it may be easier but this is what the client is asking for....
>>>>>> i know it has to be possible... i just need some direction.
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>>>>>
>>>>>>> Could not the agent just type it on a screen -- it would seem to be
>>>>>>> much
>>>>>>> easier.
>>>>>>>
>>>>>>> vip killa <vipkilla at gmail.com> wrote:
>>>>>>>
>>>>>>> > Hi everyone,
>>>>>>> > I'm trying to collect DTMF digits and store them in a channel
>>>>>>> variable so
>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
>>>>>>> rename) the
>>>>>>> > recording of the call. The DTMF will be entered by the called party
>>>>>>> (i think
>>>>>>> > that would be the B-leg?). I've been experimenting with
>>>>>>> "bind_meta_app" and
>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be the
>>>>>>> one i need
>>>>>>> > to use but im not sure. I'll explain the scenario to make things
>>>>>>> more
>>>>>>> > clear...we are trying to install this in a call center type
>>>>>>> environment
>>>>>>> > where all calls are being recorded. A caller gets an agent, the
>>>>>>> caller gives
>>>>>>> > the agent the account number of their case, the agent uses DTMF to
>>>>>>> mark the
>>>>>>> > recording of the call with the account number of the caller's case.
>>>>>>> Does
>>>>>>> > that make sense? Please let me know if this is possible, thanks.
>>>>>>> >
>>>>>>> > ----------------------------------------------------
>>>>>>> > Alternatives:
>>>>>>> >
>>>>>>> > ----------------------------------------------------
>>>>>>> > _______________________________________________
>>>>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>>>>> >
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>>>>>>> --
>>>>>>> Your life is like a penny.  You're going to lose it.  The question
>>>>>>> is:
>>>>>>> How do
>>>>>>> you spend it?
>>>>>>>
>>>>>>>         John Covici
>>>>>>>         covici at ccs.covici.com
>>>>>>>
>>>>>>> _______________________________________________
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>>>>>>
>>>>>>
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>>>>>>
>>>>>
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>>>>
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>>
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>
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