[Freeswitch-users] FS incoming calls Queue ACD implement

[Johnson]

Hi MC,

Thanks for your feedback quickly. Actually i have tested mod_fifo and met
the callerid can't transfer to agent's phone before the agent pickup.
Traditional phones almost don't support new features like getting sip
"UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but
unfortunitely, there is no mod_callcenter package in FS1.06, even i put in
dialplan
<action application="callcenter" data="support at default"/>, it show log:
 [ERR] switch_core_session.c:1731 Invalid Application callcenter
Is it meaning that the mod_callcenter is still going on coding? Any further
more helps would be much appreciated.

Thanks,

Johnson


On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <
ml-node+5680777-556671345-298848 at n2.nabble.com<ml-node%2B5680777-556671345-298848 at n2.nabble.com>
> wrote:

> I'm afraid this question is a bit broad. I notice that you are trying to
> avoid the use of mod_fifo - is there a reason for that? Alternatively you
> can use Moc's newer ACD system: mod_callcenter. It is more of a traditional
> ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ
> in the methodology used to accomplish that task.)
>
> I've found the documentation on mod_callcenter to be refreshingly detailed
> and complete:
> http://wiki.freeswitch.org/wiki/Mod_callcenter
>
> -MC
>
> On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]<http://user/SendEmail.jtp?type=node&node=5680777&i=0>
> > wrote:
>
>>
>> Hi FS Group,
>> I am a new vanilla. Just want to realize Queue ACD function in Freeswitch.
>> Is any one know how to configure or create the script to process incoming
>> calls put into defined Queues without using mod_FIFO. Any additional
>> prompting is very appreciated.
>>
>> Johnson
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