Hi MC, <br><br>Thanks for your feedback quickly. Actually i have tested mod_fifo and met the callerid can't transfer to agent's phone before the agent pickup. Traditional phones almost don't support new features like getting sip "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but unfortunitely, there is no mod_callcenter package in FS1.06, even i put in dialplan <br>
<action application="callcenter" data="support@default"/>, it show log: <br> [ERR] switch_core_session.c:1731 Invalid Application callcenter <br>Is it meaning that the mod_callcenter is still going on coding? Any further more helps would be much appreciated. <br>
<br>Thanks, <br><br>Johnson <br><br><br>
<div class="gmail_quote">On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <span dir="ltr"><<a href="/user/SendEmail.jtp?type=node&node=5681149&i=0" target="_top" rel="nofollow">[hidden email]</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.)<br>
<br>I've found the documentation on mod_callcenter to be refreshingly detailed and complete:<br><a href="http://wiki.freeswitch.org/wiki/Mod_callcenter" rel="nofollow" target="_blank" link="external">http://wiki.freeswitch.org/wiki/Mod_callcenter</a><br>
<br>-MC<br><br>
<div class="gmail_quote">On Wed, Oct 27, 2010 at 1:56 PM, Johnson <span dir="ltr"><<a href="http://user/SendEmail.jtp?type=node&node=5680777&i=0" rel="nofollow" target="_blank" link="external">[hidden email]</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #cccccc 2px solid; PADDING-BOTTOM: 0px; PADDING-LEFT: 1em; PADDING-RIGHT: 1em; PADDING-TOP: 0px" class="gmail_quote"><br>Hi FS Group,<br>I am a new vanilla. Just want to realize Queue ACD function in Freeswitch.<br>
Is any one know how to configure or create the script to process incoming<br>calls put into defined Queues without using mod_FIFO. Any additional<br>prompting is very appreciated.<br><br>Johnson<br>--<br>View this message in context: <a href="http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-implement-tp5680281p5680281.html?by-user=t&by-user=t" rel="nofollow" target="_blank" link="external">http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-implement-tp5680281p5680281.html</a><br>
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