[Freeswitch-users] How long did the phone ring?

[Fraser Redmond]

Sorry - newbie question: what is the 180 or 183? Can I manipulate that any
way?

I've realised since my last email that even having the progress_time doesn't
help without the progress_media_time or some way to find when the ringing
stopped - getting the server timestamp wouldn't happen until the call ended,
at which point I can't split the ring time from the talk time.

Surely there can't be something that Asterisk handles well that FreeSwitch
doesn't? ;-)

I'm looking into the CDR now - might have to parse the log files to get the
end time from there :-(

Cheers,
Fraser




On Wed, Mar 17, 2010 at 6:52 PM, Anthony Minessale <
anthony.minessale at gmail.com> wrote:

> progress_media_time is only set if you get a 183
> if you get a 180 with no media it uses progress_time instead
>
> as long as you have one or the other you have the timestamp of when it
> started ringing.
>
>
>
>
>
>
> On Wed, Mar 17, 2010 at 12:17 PM, Fraser Redmond <fraserredmond at gmail.com>wrote:
>
>> Yeah, that's what I had expected, and was why I was confused.
>>
>> I've done some more tests, and tracked the results a little closer in a
>> spreadsheet, and it seems that when I call the extension directly from
>> another sipphone the  Caller-Channel-Answered-Time minus
>> Caller-Channel-Created-Time  matches the ring time, so that scenario is
>> fine.
>>
>> When I call into an IVR with the javascript dialplan and then create the
>> new session and bridge them that way, the Answered-Time and Created-Time,
>> that are reported after the call ends are reported on the A-leg's Created &
>> Answered.
>>
>> The good news is that the Progress-Time is reported on when the B-leg
>> started ringing, so I can know when the call started ringing.
>> The bad news is that the Progress-Media-Time is always blank
>>
>> I can take the Progress-Time and compare it to the system-clock, and that
>> should generally be accurate to a second or so, which is better than
>> nothing, but it'd be nice to do it properly.
>>
>> Any other ideas? Is there any channel-variables I can set that would be
>> worth playing with? I'm currently only setting:
>> ignore_early_media=true,hangup_after_bridge=false,continue_on_fail=true
>>
>> Cheers,
>> Fraser
>>
>>
>>
>>
>>
>> On Wed, Mar 17, 2010 at 4:57 PM, Anthony Minessale <
>> anthony.minessale at gmail.com> wrote:
>>
>>> even better you have the progress and progress_media timestamps too
>>> so you can measure from the instance you got the first ringing indication
>>> so then you can also measure how long it took to start ringing too (PDD)
>>>
>>>
>>> On Wed, Mar 17, 2010 at 10:46 AM, Brian West <brian at freeswitch.org>wrote:
>>>
>>>> Call start answer time minus call start time = ring time in the CDR
>>>>
>>>> /b
>>>>
>>>> On Mar 16, 2010, at 5:21 PM, Fraser Redmond wrote:
>>>>
>>>> > I'm converting a call-center app from Asterisk to FreeSwitch (using
>>>> xml and javascript dialplans) and I think I've worked out how to do nearly
>>>> everything, except for tracking one important metric: How long the phone
>>>> rang before an agent picked it up.
>>>>
>>>>
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>>>
>>>
>>>
>>> --
>>> Anthony Minessale II
>>>
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>>
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>
>
> --
> Anthony Minessale II
>
> FreeSWITCH http://www.freeswitch.org/
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>
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>
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