[Freeswitch-users] How long did the phone ring?

[Anthony Minessale]

progress_media_time is only set if you get a 183
if you get a 180 with no media it uses progress_time instead

as long as you have one or the other you have the timestamp of when it
started ringing.





On Wed, Mar 17, 2010 at 12:17 PM, Fraser Redmond <fraserredmond at gmail.com>wrote:

> Yeah, that's what I had expected, and was why I was confused.
>
> I've done some more tests, and tracked the results a little closer in a
> spreadsheet, and it seems that when I call the extension directly from
> another sipphone the  Caller-Channel-Answered-Time minus
> Caller-Channel-Created-Time  matches the ring time, so that scenario is
> fine.
>
> When I call into an IVR with the javascript dialplan and then create the
> new session and bridge them that way, the Answered-Time and Created-Time,
> that are reported after the call ends are reported on the A-leg's Created &
> Answered.
>
> The good news is that the Progress-Time is reported on when the B-leg
> started ringing, so I can know when the call started ringing.
> The bad news is that the Progress-Media-Time is always blank
>
> I can take the Progress-Time and compare it to the system-clock, and that
> should generally be accurate to a second or so, which is better than
> nothing, but it'd be nice to do it properly.
>
> Any other ideas? Is there any channel-variables I can set that would be
> worth playing with? I'm currently only setting:
> ignore_early_media=true,hangup_after_bridge=false,continue_on_fail=true
>
> Cheers,
> Fraser
>
>
>
>
>
> On Wed, Mar 17, 2010 at 4:57 PM, Anthony Minessale <
> anthony.minessale at gmail.com> wrote:
>
>> even better you have the progress and progress_media timestamps too
>> so you can measure from the instance you got the first ringing indication
>> so then you can also measure how long it took to start ringing too (PDD)
>>
>>
>> On Wed, Mar 17, 2010 at 10:46 AM, Brian West <brian at freeswitch.org>wrote:
>>
>>> Call start answer time minus call start time = ring time in the CDR
>>>
>>> /b
>>>
>>> On Mar 16, 2010, at 5:21 PM, Fraser Redmond wrote:
>>>
>>> > I'm converting a call-center app from Asterisk to FreeSwitch (using xml
>>> and javascript dialplans) and I think I've worked out how to do nearly
>>> everything, except for tracking one important metric: How long the phone
>>> rang before an agent picked it up.
>>>
>>>
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>>
>>
>>
>> --
>> Anthony Minessale II
>>
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>
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>


-- 
Anthony Minessale II

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