[Freeswitch-users] Questions about mod_fifo

[Jingwei Yang]

Logs submitted: http://pastebin.freeswitch.org/11836

I was trying to check whether the call had been added into the queue via
telnet, but failed to find the fifo events. Here's my simplified dialplan:

<extension name="in_fifo">
   <condition field="destination_number" expression="^779$">
     <action application="answer"/>
     <action application="fifo" data="myq in undef undef"/>
  </condition>
</extension>

Please advise where went wrong.

Thanks and best regards,
-Jingwei


On Mon, Jan 18, 2010 at 11:42 AM, Seven Du <dujinfang at gmail.com> wrote:

> better to pastebin your log.
>
> 2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> > Thanks for replying. This is my dialplan
> >
> >     <extension name="in_fifo">
> >       <condition field="destination_number" expression="^779$">
> >         <action application="set" data="fifo_music=$${hold_music}"/>
> >         <action application="answer"/>
> >         <action application="fifo" data="myq in undef undef"/>
> >       </condition>
> >     </extension>
> >
> > And I created a queue in fifo.conf.xml like this
> >
> >     <fifo name="myq" importance="0">
> >       <!--<member timeout="60" simo="1"
> > lag="20">{member_wait=nowait}user/1005@$${domain}</member>-->
> >     </fifo>
> >
> > However, I'm still not able to see the incoming call get queued.
> >
> > freeswitch at localhost.localdomain> fifo list myq
> > API CALL [fifo(list myq)] output:
> > <fifo_report>
> >   <fifo name="myq" consumer_count="0" caller_count="0" waiting_count="0"
> > importance="0">
> >     <callers></callers>
> >     <consumers></consumers>
> >   </fifo>
> > </fifo_report>
> >
> > I tried both mod_skypiax and mod_dingaling, but with the same result.
> >
> > Regards,
> > -Jingwei
> >
> > On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang at gmail.com> wrote:
> >>
> >> 2010/1/15, Jingwei Yang <jingwei.yang at gmail.com>:
> >> > Hi Guys,
> >> >
> >> > I'm implementing an ACD system using ESL and mod_fifo. Based on what
> >> > Anthony
> >> > suggested in this post:
> >> >
> >> >
> http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.html
> >> >
> >> > *You can make an event socket application that listens for FIFO events
> >> > and
> >> > keeps track of what FIFOs are currently busy and when there are people
> >> > waiting you can have that script generate a call to a group of SIP
> >> > phones so
> >> > when the first one answers, it sends them in as an agent where they
> can
> >> > field the calls.
> >> > *
> >> >
> >> > 1. How should I handle the concurrent issues? If I bridge a user to
> two
> >> > agents and both of them answers, how does FS take care of this
> >> > situation?
> >> > Will a slower agent get a busy tone automatically?
> >> >
> >>
> >> I think it just follow the standard originate dialstring rules.
> >>
> >> > 2. If the socket application is brought up after some users have
> called
> >> > in,
> >> > what command should I use to check the busy queues? fifo list?
> >> >
> >> Yes. Perhaps you can also check the fifo db, either sqlite or ODBC.
> >>
> >> > 3. Am I using fifo list and fifo count correctly?
> >> >
> >> > here's the testing dialplan:
> >> >
> >> >     <extension name="in_fifo">
> >> >       <condition field="destination_number" expression="^779$">
> >> >         <action application="set" data="fifo_music=$${hold_music}"/>
> >> >         <action application="answer"/>
> >> >         <action application="fifo" data="*myq *in"/>
> >> >       </condition>
> >> >     </extension>
> >> >
> >> > when a call comes in and gets queued, these are the results of some
> >> > commands
> >> > I tried.
> >> >
> >> > freeswitch at localhost.localdomain> fifo list
> >> > API CALL [fifo(list)] output:
> >> > <fifo_report>
> >> >   <fifo name="cool_fifo at 192.168.1.104" consumer_count="0"
> >> > caller_count="0"
> >> > waiting_count="0" importance="0">
> >> >     <callers></callers>
> >> >     <consumers></consumers>
> >> >   </fifo>
> >> > </fifo_report>
> >> >
> >> >
> >> > freeswitch at localhost.localdomain> fifo list myq
> >> > API CALL [fifo(list myq)] output:
> >> > <fifo_report></fifo_report>
> >> >
> >> >
> >> > freeswitch at localhost.localdomain> fifo count myq
> >> > API CALL [fifo(count myq)] output:
> >> > none
> >> >
> >> > It seems *myq* doesn't get created at all? Please enlighten.
> >> >
> >> > Thanks and best regards,
> >> > -Jingwei
> >> >
> >> AFAIK, thant means the channel didn't queued in. Did you see any error
> >> logs? I think you need to remove the stars in   <action
> >> application="fifo" data="*myq *in"/>.
> >>
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