[Freeswitch-users] Questions about mod_fifo

[Seven Du]

did you happened to run "show channels" ?

clearly it's a dialplan problem other than a fifo one.


Dialplan: skypiax/interface8 Regex (PASS) [eavesdrop]
destination_number(779) =~ /^779$/ break=on-false
Dialplan: skypiax/interface8 Action answer()
Dialplan: skypiax/interface8 Action
set(eavesdrop_indicate_failed=tone_stream://%(500, 0, 320))
Dialplan: skypiax/interface8 Action
set(eavesdrop_indicate_new=tone_stream://%(500, 0, 620))
Dialplan: skypiax/interface8 Action
set(eavesdrop_indicate_idle=tone_stream://%(250, 0, 920))
Dialplan: skypiax/interface8 Action eavesdrop(all)



2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> Logs submitted: http://pastebin.freeswitch.org/11836
>
> I was trying to check whether the call had been added into the queue via
> telnet, but failed to find the fifo events. Here's my simplified dialplan:
>
> <extension name="in_fifo">
>    <condition field="destination_number" expression="^779$">
>      <action application="answer"/>
>      <action application="fifo" data="myq in undef undef"/>
>   </condition>
> </extension>
>
> Please advise where went wrong.
>
> Thanks and best regards,
> -Jingwei
>
>
> On Mon, Jan 18, 2010 at 11:42 AM, Seven Du <dujinfang at gmail.com> wrote:
>>
>> better to pastebin your log.
>>
>> 2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
>> > Thanks for replying. This is my dialplan
>> >
>> >     <extension name="in_fifo">
>> >       <condition field="destination_number" expression="^779$">
>> >         <action application="set" data="fifo_music=$${hold_music}"/>
>> >         <action application="answer"/>
>> >         <action application="fifo" data="myq in undef undef"/>
>> >       </condition>
>> >     </extension>
>> >
>> > And I created a queue in fifo.conf.xml like this
>> >
>> >     <fifo name="myq" importance="0">
>> >       <!--<member timeout="60" simo="1"
>> > lag="20">{member_wait=nowait}user/1005@$${domain}</member>-->
>> >     </fifo>
>> >
>> > However, I'm still not able to see the incoming call get queued.
>> >
>> > freeswitch at localhost.localdomain> fifo list myq
>> > API CALL [fifo(list myq)] output:
>> > <fifo_report>
>> >   <fifo name="myq" consumer_count="0" caller_count="0" waiting_count="0"
>> > importance="0">
>> >     <callers></callers>
>> >     <consumers></consumers>
>> >   </fifo>
>> > </fifo_report>
>> >
>> > I tried both mod_skypiax and mod_dingaling, but with the same result.
>> >
>> > Regards,
>> > -Jingwei
>> >
>> > On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang at gmail.com> wrote:
>> >>
>> >> 2010/1/15, Jingwei Yang <jingwei.yang at gmail.com>:
>> >> > Hi Guys,
>> >> >
>> >> > I'm implementing an ACD system using ESL and mod_fifo. Based on what
>> >> > Anthony
>> >> > suggested in this post:
>> >> >
>> >> >
>> >> > http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.html
>> >> >
>> >> > *You can make an event socket application that listens for FIFO
>> >> > events
>> >> > and
>> >> > keeps track of what FIFOs are currently busy and when there are
>> >> > people
>> >> > waiting you can have that script generate a call to a group of SIP
>> >> > phones so
>> >> > when the first one answers, it sends them in as an agent where they
>> >> > can
>> >> > field the calls.
>> >> > *
>> >> >
>> >> > 1. How should I handle the concurrent issues? If I bridge a user to
>> >> > two
>> >> > agents and both of them answers, how does FS take care of this
>> >> > situation?
>> >> > Will a slower agent get a busy tone automatically?
>> >> >
>> >>
>> >> I think it just follow the standard originate dialstring rules.
>> >>
>> >> > 2. If the socket application is brought up after some users have
>> >> > called
>> >> > in,
>> >> > what command should I use to check the busy queues? fifo list?
>> >> >
>> >> Yes. Perhaps you can also check the fifo db, either sqlite or ODBC.
>> >>
>> >> > 3. Am I using fifo list and fifo count correctly?
>> >> >
>> >> > here's the testing dialplan:
>> >> >
>> >> >     <extension name="in_fifo">
>> >> >       <condition field="destination_number" expression="^779$">
>> >> >         <action application="set" data="fifo_music=$${hold_music}"/>
>> >> >         <action application="answer"/>
>> >> >         <action application="fifo" data="*myq *in"/>
>> >> >       </condition>
>> >> >     </extension>
>> >> >
>> >> > when a call comes in and gets queued, these are the results of some
>> >> > commands
>> >> > I tried.
>> >> >
>> >> > freeswitch at localhost.localdomain> fifo list
>> >> > API CALL [fifo(list)] output:
>> >> > <fifo_report>
>> >> >   <fifo name="cool_fifo at 192.168.1.104" consumer_count="0"
>> >> > caller_count="0"
>> >> > waiting_count="0" importance="0">
>> >> >     <callers></callers>
>> >> >     <consumers></consumers>
>> >> >   </fifo>
>> >> > </fifo_report>
>> >> >
>> >> >
>> >> > freeswitch at localhost.localdomain> fifo list myq
>> >> > API CALL [fifo(list myq)] output:
>> >> > <fifo_report></fifo_report>
>> >> >
>> >> >
>> >> > freeswitch at localhost.localdomain> fifo count myq
>> >> > API CALL [fifo(count myq)] output:
>> >> > none
>> >> >
>> >> > It seems *myq* doesn't get created at all? Please enlighten.
>> >> >
>> >> > Thanks and best regards,
>> >> > -Jingwei
>> >> >
>> >> AFAIK, thant means the channel didn't queued in. Did you see any error
>> >> logs? I think you need to remove the stars in   <action
>> >> application="fifo" data="*myq *in"/>.
>> >>
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