[Freeswitch-users] Questions about mod_fifo

[Seven Du]

better to pastebin your log.

2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> Thanks for replying. This is my dialplan
>
>     <extension name="in_fifo">
>       <condition field="destination_number" expression="^779$">
>         <action application="set" data="fifo_music=$${hold_music}"/>
>         <action application="answer"/>
>         <action application="fifo" data="myq in undef undef"/>
>       </condition>
>     </extension>
>
> And I created a queue in fifo.conf.xml like this
>
>     <fifo name="myq" importance="0">
>       <!--<member timeout="60" simo="1"
> lag="20">{member_wait=nowait}user/1005@$${domain}</member>-->
>     </fifo>
>
> However, I'm still not able to see the incoming call get queued.
>
> freeswitch at localhost.localdomain> fifo list myq
> API CALL [fifo(list myq)] output:
> <fifo_report>
>   <fifo name="myq" consumer_count="0" caller_count="0" waiting_count="0"
> importance="0">
>     <callers></callers>
>     <consumers></consumers>
>   </fifo>
> </fifo_report>
>
> I tried both mod_skypiax and mod_dingaling, but with the same result.
>
> Regards,
> -Jingwei
>
> On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang at gmail.com> wrote:
>>
>> 2010/1/15, Jingwei Yang <jingwei.yang at gmail.com>:
>> > Hi Guys,
>> >
>> > I'm implementing an ACD system using ESL and mod_fifo. Based on what
>> > Anthony
>> > suggested in this post:
>> >
>> > http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.html
>> >
>> > *You can make an event socket application that listens for FIFO events
>> > and
>> > keeps track of what FIFOs are currently busy and when there are people
>> > waiting you can have that script generate a call to a group of SIP
>> > phones so
>> > when the first one answers, it sends them in as an agent where they can
>> > field the calls.
>> > *
>> >
>> > 1. How should I handle the concurrent issues? If I bridge a user to two
>> > agents and both of them answers, how does FS take care of this
>> > situation?
>> > Will a slower agent get a busy tone automatically?
>> >
>>
>> I think it just follow the standard originate dialstring rules.
>>
>> > 2. If the socket application is brought up after some users have called
>> > in,
>> > what command should I use to check the busy queues? fifo list?
>> >
>> Yes. Perhaps you can also check the fifo db, either sqlite or ODBC.
>>
>> > 3. Am I using fifo list and fifo count correctly?
>> >
>> > here's the testing dialplan:
>> >
>> >     <extension name="in_fifo">
>> >       <condition field="destination_number" expression="^779$">
>> >         <action application="set" data="fifo_music=$${hold_music}"/>
>> >         <action application="answer"/>
>> >         <action application="fifo" data="*myq *in"/>
>> >       </condition>
>> >     </extension>
>> >
>> > when a call comes in and gets queued, these are the results of some
>> > commands
>> > I tried.
>> >
>> > freeswitch at localhost.localdomain> fifo list
>> > API CALL [fifo(list)] output:
>> > <fifo_report>
>> >   <fifo name="cool_fifo at 192.168.1.104" consumer_count="0"
>> > caller_count="0"
>> > waiting_count="0" importance="0">
>> >     <callers></callers>
>> >     <consumers></consumers>
>> >   </fifo>
>> > </fifo_report>
>> >
>> >
>> > freeswitch at localhost.localdomain> fifo list myq
>> > API CALL [fifo(list myq)] output:
>> > <fifo_report></fifo_report>
>> >
>> >
>> > freeswitch at localhost.localdomain> fifo count myq
>> > API CALL [fifo(count myq)] output:
>> > none
>> >
>> > It seems *myq* doesn't get created at all? Please enlighten.
>> >
>> > Thanks and best regards,
>> > -Jingwei
>> >
>> AFAIK, thant means the channel didn't queued in. Did you see any error
>> logs? I think you need to remove the stars in   <action
>> application="fifo" data="*myq *in"/>.
>>
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>
>
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