[Freeswitch-users] Questions about mod_fifo

[Jingwei Yang]

Thanks for replying. This is my dialplan

    <extension name="in_fifo">
      <condition field="destination_number" expression="^779$">
        <action application="set" data="fifo_music=$${hold_music}"/>
        <action application="answer"/>
        <action application="fifo" data="myq in undef undef"/>
      </condition>
    </extension>

And I created a queue in fifo.conf.xml like this

    <fifo name="myq" importance="0">
      <!--<member timeout="60" simo="1"
lag="20">{member_wait=nowait}user/1005@$${domain}</member>-->
    </fifo>

However, I'm still not able to see the incoming call get queued.

freeswitch at localhost.localdomain> fifo list myq
API CALL [fifo(list myq)] output:
<fifo_report>
  <fifo name="myq" consumer_count="0" caller_count="0" waiting_count="0"
importance="0">
    <callers></callers>
    <consumers></consumers>
  </fifo>
</fifo_report>

I tried both mod_skypiax and mod_dingaling, but with the same result.

Regards,
-Jingwei

On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang at gmail.com> wrote:

> 2010/1/15, Jingwei Yang <jingwei.yang at gmail.com>:
> > Hi Guys,
> >
> > I'm implementing an ACD system using ESL and mod_fifo. Based on what
> Anthony
> > suggested in this post:
> >
> http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.html
> >
> > *You can make an event socket application that listens for FIFO events
> and
> > keeps track of what FIFOs are currently busy and when there are people
> > waiting you can have that script generate a call to a group of SIP phones
> so
> > when the first one answers, it sends them in as an agent where they can
> > field the calls.
> > *
> >
> > 1. How should I handle the concurrent issues? If I bridge a user to two
> > agents and both of them answers, how does FS take care of this situation?
> > Will a slower agent get a busy tone automatically?
> >
>
> I think it just follow the standard originate dialstring rules.
>
> > 2. If the socket application is brought up after some users have called
> in,
> > what command should I use to check the busy queues? fifo list?
> >
> Yes. Perhaps you can also check the fifo db, either sqlite or ODBC.
>
> > 3. Am I using fifo list and fifo count correctly?
> >
> > here's the testing dialplan:
> >
> >     <extension name="in_fifo">
> >       <condition field="destination_number" expression="^779$">
> >         <action application="set" data="fifo_music=$${hold_music}"/>
> >         <action application="answer"/>
> >         <action application="fifo" data="*myq *in"/>
> >       </condition>
> >     </extension>
> >
> > when a call comes in and gets queued, these are the results of some
> commands
> > I tried.
> >
> > freeswitch at localhost.localdomain> fifo list
> > API CALL [fifo(list)] output:
> > <fifo_report>
> >   <fifo name="cool_fifo at 192.168.1.104" consumer_count="0"
> caller_count="0"
> > waiting_count="0" importance="0">
> >     <callers></callers>
> >     <consumers></consumers>
> >   </fifo>
> > </fifo_report>
> >
> >
> > freeswitch at localhost.localdomain> fifo list myq
> > API CALL [fifo(list myq)] output:
> > <fifo_report></fifo_report>
> >
> >
> > freeswitch at localhost.localdomain> fifo count myq
> > API CALL [fifo(count myq)] output:
> > none
> >
> > It seems *myq* doesn't get created at all? Please enlighten.
> >
> > Thanks and best regards,
> > -Jingwei
> >
> AFAIK, thant means the channel didn't queued in. Did you see any error
> logs? I think you need to remove the stars in   <action
> application="fifo" data="*myq *in"/>.
>
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