[Freeswitch-users] IVR menu failure/timeout action

[Michael Collins]

Alan,

Please collect a debug trace of the call failing. Use "console loglevel
debug" at the CLI. Also, use pastebin for the log so that this thread
doesn't get too long. http://pastebin:freeswitch@pastebin.freeswitch.org/

After you have pastebin'd the logs please give us the URL of the pb entry
and we'll have a look.
Thanks,
MC

On Wed, Aug 18, 2010 at 8:10 PM, alan lo <alanlo at commverge.com> wrote:

>  Thx for the answer, but I tried but it doesn’t work.
>
> Below is some of my code in my file ”v_IVR_demo.xml” under folder
> “ivr_menus”
>
> *<extension name="submenu">*
>
> *  <condition field="destination_number" expression="^(submenu)$">*
>
> *    <action application="ivr" data="m800_ivr_submenu_country_select"/>*
>
> *  </condition>*
>
> *</extension>*
>
>
>
> *<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>*
>
>
>
> The call dropped immediately after I press 1 in the phone
>
> Below is the log. Phone number and IP are masked with (MyPhone) and (MyIP)
> respectively.
>
> 2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel
> [sofia/external/(MyPhone)@ (MyIP)] has been answered
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer
> sofia/external/(MyPhone)@ (MyIP) to XML[submenu at public]
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup
> sofia/external/(MyPhone)@ (MyIP) [CS_ROUTING] [NORMAL_CLEARING]
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6
> (sofia/external/(MyPhone)@ (MyIP)) Ended
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close
> Channel sofia/external/(MyPhone)@ (MyIP) [CS_DESTROY]
>
>
>
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