[Freeswitch-users] IVR menu failure/timeout action

Wed Aug 18 20:10:39 PDT 2010

Thx for the answer, but I tried but it doesn’t work.

Below is some of my code in my file ”v_IVR_demo.xml” under folder
“ivr_menus”

<extension name="submenu">
  <condition field="destination_number" expression="^(submenu)$">
    <action application="ivr" data="m800_ivr_submenu_country_select"/>
  </condition>
</extension>

<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>

The call dropped immediately after I press 1 in the phone

Below is the log. Phone number and IP are masked with (MyPhone) and (MyIP)
respectively. 

2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel
[sofia/external/(MyPhone)@ (MyIP)] has been answered

2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer
sofia/external/(MyPhone)@ (MyIP) to XML[submenu at public]

2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup
sofia/external/(MyPhone)@ (MyIP) [CS_ROUTING] [NORMAL_CLEARING]

2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6
(sofia/external/(MyPhone)@ (MyIP)) Ended

2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close Channel
sofia/external/(MyPhone)@ (MyIP) [CS_DESTROY]

Alan

  _____  

From: David Ponzone [mailto:david.ponzone at ipeva.fr] 
Sent: Wednesday, August 18, 2010 11:17 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] IVR menu failure/timeout action

I guess if you use:

transfer sub_menu_1 XML

it will stay in the current context.

And if you use:

transfer sub_menu_1 XML foo

it will transfer to context foo.

David Ponzone  Direction Technique

email: david.ponzone at ipeva.fr

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Le 18/08/2010 à 11:39, alan lo a écrit :

Dear all,

Referring to the threat below, where should the dp extension stored? In the
same XML of ivr or should store it in other locations?

Thx!

Alan

I have confirmed this behavior in the latest git as of last night. I don't
know if this is by design or not. I would open JIRA as a feature request to
have this behavior modified. The other alternative would be to have each IVR
submenu called via transfer instead of menu-sub:

<snip>
<!-- go to sub menu -->
<entry action="menu-exec-app" digits="1" param="transfer sub_menu_1 XML"/>
</snip>

Then have a dp extension to handle that:
<extension name="sub menu 1">
  <condition field="destination_number" expression="^(sub_menu_1)$">
    <action application="ivr" data="m800_ivr_submenu-m_ch"/>
  </condition>
</extension>

-MC

On Mon, Jul 19, 2010 at 2:37 AM, Raymond Chan <raymondchan at commverge.com
<http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> >wrote:

>  Hi all,
> 
> 
> 
> I am experiencing an IVR problem. Except the top menu, all other sub menu
> will not hang up after reached max invalid input or timeout limit. It will
> go back up upper menu. I want it to load the exit-sound and then hang the
> call when it reached max invalid input or timeout limit. Do you tell how
to
> configure?
> 
> 
> 
>          <menu name="m800_ivr_submenu-m_ch"
> 
> 
> greet-long="C:/FreeSWITCH/recordings/800-ivr-2nd-m.wav"
> 
> 
> greet-short="C:/FreeSWITCH/recordings/greet-short-m.wav"
> 
> 
> invalid-sound="ivr/ivr-that_was_an_invalid_entry-m.wav"
> 
>                         exit-sound="voicemail/vm-goodbye-m.wav"
> 
>                         timeout="5000"
> 
>                         max-failures="2">
> 
>                  <entry action="menu-exec-app" digits="1" param="playback
> C:/FreeSWITCH/recordings/800-ivr-announcement-m_ch.wav"/>
> 
>                  <entry action="menu-exec-app" digits="2" param="lua
> endcall-m.lua"/>
> 
>          </menu>
> 
> 
> 
> Thanks
> 
> 
> 
> Raymond

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