[Freeswitch-users] IVR menu failure/timeout action

[David Ponzone]

I guess if you use:
transfer sub_menu_1 XML
it will stay in the current context.

And if you use:
transfer sub_menu_1 XML foo
it will transfer to context foo.

David Ponzone  Direction Technique
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Le 18/08/2010 à 11:39, alan lo a écrit :

> Dear all,
>
> Referring to the threat below, where should the dp extension stored?  
> In the same XML of ivr or should store it in other locations?
>
> Thx!
>
> Alan
>
> I have confirmed this behavior in the latest git as of last night. I  
> don't
> know if this is by design or not. I would open JIRA as a feature  
> request to
> have this behavior modified. The other alternative would be to have  
> each IVR
> submenu called via transfer instead of menu-sub:
>
> <snip>
> <!-- go to sub menu -->
> <entry action="menu-exec-app" digits="1" param="transfer sub_menu_1  
> XML"/>
> </snip>
>
> Then have a dp extension to handle that:
> <extension name="sub menu 1">
>   <condition field="destination_number" expression="^(sub_menu_1)$">
>     <action application="ivr" data="m800_ivr_submenu-m_ch"/>
>   </condition>
> </extension>
>
> -MC
>
> On Mon, Jul 19, 2010 at 2:37 AM, Raymond Chan <raymondchan at  
> commverge.com>wrote:
>
> >  Hi all,
> >
> >
> >
> > I am experiencing an IVR problem. Except the top menu, all other  
> sub menu
> > will not hang up after reached max invalid input or timeout limit.  
> It will
> > go back up upper menu. I want it to load the exit-sound and then  
> hang the
> > call when it reached max invalid input or timeout limit. Do you  
> tell how to
> > configure?
> >
> >
> >
> >          <menu name="m800_ivr_submenu-m_ch"
> >
> >
> > greet-long="C:/FreeSWITCH/recordings/800-ivr-2nd-m.wav"
> >
> >
> > greet-short="C:/FreeSWITCH/recordings/greet-short-m.wav"
> >
> >
> > invalid-sound="ivr/ivr-that_was_an_invalid_entry-m.wav"
> >
> >                         exit-sound="voicemail/vm-goodbye-m.wav"
> >
> >                         timeout="5000"
> >
> >                         max-failures="2">
> >
> >                  <entry action="menu-exec-app" digits="1"  
> param="playback
> > C:/FreeSWITCH/recordings/800-ivr-announcement-m_ch.wav"/>
> >
> >                  <entry action="menu-exec-app" digits="2" param="lua
> > endcall-m.lua"/>
> >
> >          </menu>
> >
> >
> >
> > Thanks
> >
> >
> >
> > Raymond
>
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