[Freeswitch-users] Did FreeSWITCH modules provides Vicidials features?
Patrick Hsieh
patrick.violin at gmail.com
Mon Aug 16 03:16:00 PDT 2010
Hello,
I am a new user of FreeSWITCH.
I have installed the Asterisk and Vicidial applications in my notebook.
Q1:
I would like to know are there any similar features which already be
implemented by FreeSWITCH itself?
Q2:
Which will be a efficient way to have the features in FreeSWITCH?
Rewrite all features in FreeSWITCH or create a plug-in modules to Vicidial
directly.
Q3:
Did FreeSWITCH already support the ACD and Predictive Dialing features?
Which modules releated to the features?
Please advices! I am willing to contribute myself to extend the FreeSWITCH
features.
Best Regards,
Patrick
MAJOR VICIDIAL FEATURES:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Web-configurable IVRs and Voicemail boxes
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source AGPLv2 licensed, with no software licensing cost
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