[Freeswitch-users] skill-based ACD

[Remko Kloosterman]

I have been working on several voice projects in the past with ACD
features, mostly based on TDM technology. It's all commercial stuff, but
I have the experience and I am willing to share that. If anyone wishes
to start such a development I'm sure I can dig up a functional model and
help with the design. 
 
Regards,
Remko

________________________________

Van: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] Namens Christian
Jensen
Verzonden: donderdag 17 september 2009 20:57
Aan: freeswitch-users at lists.freeswitch.org
Onderwerp: Re: [Freeswitch-users] skill-based ACD



This would be a fantastic addition - my company is currently looking to
Asterisk as a potential candidate for this if FS can't do it.

 

I want FS to win of course :-)

 

Christian Jensen
Software Development Manager

Back Office

________________________________

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of
Michael Collins
Sent: Thursday, September 17, 2009 11:20 AM
To: freeswitch-users at lists.freeswitch.org
Subject: Re: [Freeswitch-users] skill-based ACD

 

 

On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorreny at gmail.com>
wrote:

Hello

 

Has any tried setting up an ACD based on skillset?  The current
out-of-box version of fifo does not seem to support acd based on agent
skillset.  Does anyone have any experience in doing it with some
external scripting using lua or javascript?  

 

I am interested in hearing how others may have done it as I am trying to
implement one myself.

 

thx,

 

mark

 


I was curious about this myself. Even if someone has built a non-free
skills-based ACD using FS I'd like to know about it.
-MC

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20090917/51c4fc52/attachment-0002.html