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<DIV dir=ltr align=left><SPAN class=558050519-17092009><FONT color=#0000ff
size=2 face=Arial>I have been working on several voice projects in the past
with ACD features, mostly based on TDM technology. It's all commercial stuff,
but I have the experience and I am willing to share that. If anyone wishes to
start such a development I'm sure I can dig up a functional model and help with
the design. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=558050519-17092009><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=558050519-17092009><FONT color=#0000ff
size=2 face=Arial>Regards,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=558050519-17092009><FONT color=#0000ff
size=2 face=Arial>Remko</FONT></SPAN></DIV><BR>
<DIV dir=ltr lang=nl class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>Van:</B>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <B>Namens </B>Christian
Jensen<BR><B>Verzonden:</B> donderdag 17 september 2009 20:57<BR><B>Aan:</B>
freeswitch-users@lists.freeswitch.org<BR><B>Onderwerp:</B> Re:
[Freeswitch-users] skill-based ACD<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">This would be a
fantastic addition – my company is currently looking to Asterisk as a potential
candidate for this if FS can’t do it.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I want FS to win of
course </SPAN></FONT><FONT color=navy size=2 face=Wingdings><SPAN
style="FONT-FAMILY: Wingdings; COLOR: navy; FONT-SIZE: 10pt">J</SPAN></FONT><FONT
color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><st1:PersonName w:st="on"><B><FONT color=navy size=2
face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt; FONT-WEIGHT: bold">Christian
Jensen</SPAN></FONT></B></st1:PersonName><FONT color=navy size=2
face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"><BR>Software
Development Manager</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN
style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">Back
Office</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
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face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">
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<P class=MsoNormal><B><FONT size=2 face=Tahoma><SPAN
style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt; FONT-WEIGHT: bold">From:</SPAN></FONT></B><FONT
size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Michael Collins<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, September 17, 2009 11:20
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
freeswitch-users@lists.freeswitch.org<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [Freeswitch-users] skill-based
ACD</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P style="MARGIN-BOTTOM: 12pt" class=MsoNormal><FONT size=3
face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt">On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <<A
href="mailto:markmorreny@gmail.com">markmorreny@gmail.com</A>>
wrote:<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt">Hello<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt">Has any tried setting up an ACD based on skillset?
The current out-of-box version of fifo does not seem to support acd based on
agent skillset. Does anyone have any experience in doing it with some
external scripting using lua or javascript?
<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt">I am interested in hearing how others may have done it
as I am trying to implement one myself.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt">thx,<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT color=#888888 size=3 face="Times New Roman"><SPAN
style="COLOR: #888888; FONT-SIZE: 12pt">mark<o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"><BR>I was curious about this myself. Even if someone has
built a non-free skills-based ACD using FS I'd like to know about
it.<BR>-MC<o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>