[Freeswitch-users] (no subject)

[Michael Jerris]

Yes, callback agents are now part of mod_fifo as well.

On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:

> Hello!
>
> Can FS do something like an ACD?
>
> I have configure a Supportqueue like this:
>
> <extension name=”supportqueue”>
>     <condition field=”destination_number” expression=”^991$”>
>             <action application=”set” data=”$${hold_music}”/>
>             <action application=”answer”/>
>             <action application=”fifo” data=”supportqueue in”
>      </condition>
> </extension>
>
> And my Agents are in a Call Group. How can I transfer the call to a  
> free agent?
>
> I saw the example in mod_fifo. But my Agent can’t wait in the queue  
> all the time. Is it possible that the agents are called back when a  
> call is waiting in the queue?
>
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